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Desktop Managed Service: See the value of a lower cost, high quality user experience
Fujitsu positioned in the "Leader quadrant" in Gartner’s latest Magic Quadrant reports assessing Desktop and Help Desk Outsourcing services in Europe
The 2010 Gartner reports "Magic Quadrant for Desktop Outsourcing, Europe" and "Magic Quadrant for Help Desk Outsourcing, Europe" positions vendors based on their "ability to execute" and their "completeness of vision".
According to Gartner, "Leaders are performing skilfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership. They shape, rather than follow, the market."
The reports can be read by following these links.
Magic Quadrant for Help Desk Outsourcing, Europe
Magic Quadrant for Desktop Outsourcing, Europe
Fujitsu’s Desktop Managed Service brings you all the benefits of a higher quality, reliable desktop service at a single low cost per user, per month.
The desktop estate now comprises a growing array of end-user devices, proving increasingly costly and onerous to deploy, manage and support.
However, delivering a high quality IT service plays an essential role in keeping staff productive and enabling them to service your customers effectively.
In response, Fujitsu’s Desktop Managed Service frees your time and budget, while providing a high performance service designed around your user needs.
We offer a range of modular services to take care of your end-user environment, from deskside services and Service Desk provision to end-user infrastructure, device and service delivery management.
We continuously look for ways to innovate and transform your environment to better support your business needs, whether it’s adopting thin clients to enhance security or exploiting Unified Communication and Collaboration services to enable staff to work more productively on the move.
All the time, we ensure IT is aligned with your business needs, using standardisation and automation to lower total cost of ownership and deliver a high quality, continuously improving service your business can depend on.
Did you know?
Fujitsu currently manages over 1.7m desktops and devices across Western Europe.
Meeting your client computing needs
- Reduce total cost of ownership
- Rapidly improve end-user service levels
- Deliver better availability and security
- Ensure continuous service improvement
- Be in tune with changing business needs
Case studies
- STX Europe: IT Management Services
STX Europe have consolidated all of their IT management services with one supplier, Fujitsu. STX Europe decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems to Fujitsu Services.
- KLM
KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.
- Metso: IT infrastructure management services
Metso chose Fujitsu IT Management Services to support the drive to standardise operations across the company in Finland. Fujitsu have provided a range of outsourced IT infrastructure services, including its Desktop Managed Service.
- Finstaship: Managed Services
Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.
- Post Office®
Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.
- Schiphol Group
Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport. In addition, it also develops so-called ‘AirportCities’; dynamic junctions of air, rail and road connections, where people and companies, logistic activities and shops, information and entertainment come together and reinforce each other. Amsterdam Airport Schiphol is Schiphol Group’s showcase; the AirportCity formula is presented here in its optimum format.
- Irish Courts Service: IT managed services
Fujitsu have been awarded a four-year contract to provide complete managed services to the Irish Courts Service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland.
- BIS - Sense and Respond
Sense and Respond is Fujitsu’s unique approach to service that eliminates wasted effort and cost. Instead of simply working to IT objectives, Fujitsu staff give priority to the customer’s business objectives.
- Specsavers: Desktop Managed Services
Infrastructure Services from Fujitsu offer Specsavers precisely the end-to-end managed services concept the company wanted to cover the entire lifecycle of the stores’ IT infrastructure.
