Airtricity: Realignment of Critical Processes to Support Business Growth
Improving systems and processes
in sales & marketing, customer care, registration and customer billing.
To re-align mission-critical business processes and legacy systems ready for the deregulated market, Airtricity initiated a Market Opening Programme.
The company chose Fujitsu to lead the analysis, design, implementation and delivery of the re-engineered processes. To ensure formal certification of the solution within the new market, it also asked Fujitsu to integrate all IT applications.
Fujitsu and Airtricity worked together to ensure that existing systems were modified to suit the changed market. To minimise costs, they simultaneously implemented new layers of business and application logic to maximise re-use.
Initially, Fujitsu documented the company’s internal service delivery processes and mapped them against the new processes created by market deregulation. Although Airtricity staff were unfamiliar with the process changes, Fujitsu provided a system to deliver processes to employees in a recognisable format. Airtricity therefore made considerable cost savings because staff did not require re-training.