Following an extensive procurement process, Fujitsu (previously known as AS Mandator Estonia) won the contract to design and implement the new national visa (N-VIS) system, as well as updating the underlying IT architecture.
The main aim of the N-VIS application developed by Fujitsu is to streamline the issuing, withdrawal and ongoing management of visas or visa extensions, with effective decision support tools and guidance on the parameters of the visa to be issued.
The system's key functionality includes components that are used to manage the identification and verification of applicants, user access control, production and printing of standard forms and templates, eg. visa stickers and passports, workflow and case management, tax accounting and the handling of complaints or errors. A context aware help system is also available to assist users with each activity.