Product Support

Please do not use RAM2 disc with your computer if you cannot find RAM2 logo on the optical drive. Always check the format of the disc before you purchase it or put it into your optical drive.

Caution

The following incidents may happen if you put RAM2 disc into the optical drive of your Fujitsu computer which does not bear RAM2 logo:

1. DVD tray may eject automatically and the RAM2 disc may spin for a while.
   
2. Your computer may hang.
   
3. DVD tray may fail to eject when you press the Load/Eject button.
   

How To Recover From The Above Incidents

If any of the above incidents happen, please follow the instructions below to remove the RAM2 disc from the optical drive.

1. Press the power button or main switch to turn off the computer. Please read carefully the details of this procedure in the user’s manual of your computer.
   
   
2. In the event that the DVD tray is ejected, remove the RAM2 disc from it after the RAM2 disc has stopped spinning.
   On the other hand, if the DVD tray is not ejected, insert a long and narrow tip into the hole near the Load/Eject button of the DVD tray to draw out the tray. Remove the RAM2 disc from the tray after the RAM2 disc has stopped spinning. If you cannot find the hole on the tray, press the power button to restart your computer and immediately press the Load/Eject button (this must be done within 5 seconds) to draw out the DVD tray. Remove the RAM2 disc from the tray after the RAM2 disc has stopped spinning. Please read carefully the details of this procedure in the user’s manual of your computer.
   

Please note that when a RAM2 disc is spinning in an ejected DVD tray, do not touch it or attempt to remove it from the tray. Always wait for the RAM2 disc to stop spinning before removing it from the tray. If you touch or attempt to remove a spinning RAM2 disc in the ejected tray, you may injure your hand and fingers.

Fujitsu Computer With Toshiba Optical Drive

These incidents may occur if your Fujitsu computer is equipped with certain Toshiba optical drives. Fujitsu computers equipped with Toshiba optical drives include the following models:

LifeBook C Series

C1320,

C2110, C2010, C2111, C2210, C2220, C2310, C2320, C2330,

C6659, C6651, C7651

LifeBook E Series

E2010, E4010,

E7010,

E8010, E8020

LifeBook S Series

S2020, S2110,

S6010, S6110, S6120, S6130, S6210, S6220, S6230, S6240,

S7010, S7011, S7020, S7021, S7025

LifeBook P Series

P2040, P2110, P2120,

P5010, P5020

LifeBook T Series

T4010

Stylistic ST Series

ST4110/ST4110P, ST4120/ST4121/ST4120P,

ST5010/ST5011, ST5020/ST5021

Recommendations

If you have any of the above Fujitsu computers, we recommend that you download the Firmware Update Tool. This Firmware Update Tool will automatically check the possibility of the above incidents occurring based on the type of DVD optical drive of your computer, and will upgrade the optical drive firmware if applicable.

Please note, however, that the upgraded firmware does not make the optical drive compliant to DVD-RAM2 standard, nor does it make the optical drive compatible with RAM2 disc. The upgraded firmware can help to prevent the occurrence of the above incidents when a RAM2 disc is put into your computer DVD optical drive.

Please click here for Firmware Update Tool.

Please click here to read carefully the detailed firmware upgrade procedure.

Manufacturer's Notice

Toshiba Samsung Storage Technology Corporation, manufacturer of Toshiba optical drive, presented an announcement regarding this matter on its web site. The announcement is available at http://www.tsstorage.com/ram2/D_03/indexe.html.

1 DVD Forum: The DVD Forum is an international organization composed of hardware, software, media and content companies that use and develop DVD format.