Fujitsu Systems Business (Thailand) Ltd.

Watsons pick Fujitsu for POS and Helpdesk solutions

Bangkok, October18, 2007 — Fujitsu System Business (Thailand) Co., Ltd, a global leader in IT and communications solutions, has been chosen by Central Watsons Co., Ltd to manage the retailer’s Point of Sale system (POS) and Helpdesk Call Center serving all 142 Watsons branches nationwide.

The appointment comes after fundamental problems arose within Watsons customer care systems. Watsons is one of the country’s leading retailers of health and beauty products and each of its branches utilizes sophisticated POS system software and hardware. Ironically, the chain’s success has led to significant issues in terms of the maintenance of customer care solutions – with so many branch locations Watsons’ IT division struggled to provide full support as and when problems occurred. For this reason the retailer sought an experienced partner to whom it could outsource its POS support and IT services safe in the knowledge that these systems would not only be well maintained but also enhanced moving forward.

Recognizing that successful retail operations require continuously available customer care services, Fujitsu will provide the high street chain with skilled and experienced on-site personnel capable of pre-empting Helpdesk and POS problems and correcting system malfunctions immediately so as to prevent down-time and loss of revenue.

Commenting on the announcement, Mr. Songpol Boonparuek, Head of IT at Central Watson Co., Ltd., said, “Watsons has enjoyed a good relationship with Fujitsu for three years now. We originally engaged the company three years ago to help us with IT services and we have been impressed not only with the level of service provided but also by the continuous support given by Fujitsu, support that has enabled our IT teams to work on progressive application development.”

“In light of this, it made sense to outsource our POS and Helpdesk systems to Fujitsu. Unlike other service providers, Fujitsu is already in tune with our business culture and better able to adapt to our needs. Ongoing projects have shown that Fujitsu can successfully run our systems and we believe that Fujitsu has the potential to support us in the long run. We trust in their recommendations for innovative solutions that will enable our future growth and enhance our customer care offerings.”

Mr. Songpol speaks from experience. “As soon as I was assigned the task of monitoring the Helpdesk as it runs by Fujitsu, I placed a random call pretending to be a branch officer asking for help. I received a very polite and friendly response during which the Fujitsu operator accurately assessed my problem and promptly recommended a solution. I was very impressed.”

Mr. Yoshioka Shoichiro, President of Fujitsu System Business (Thailand) Co., Ltd said, “We are honored that Watson has placed its confidence in us. We have the expertise and many years of experience in this area. Our on-site service centers nationwide are able to meet customer coverage promptly. Our work is tailored to fit the systems and procedures at Watsons, enabling us to cope with problems seamlessly. This is why the customer is impressed by our service, which we will maintain at the highest level and developed further in the future.”

---

About Fujitsu Systems Business (Thailand) Ltd.

Fujitsu Systems Business (Thailand) Ltd., FSBT, incorporated in Thailand in September 1990, provides a wide range of computer and telecommunication products and solutions for manufacturing, education, retail, banking, and other business sectors.
For more information, please see: http://th.fujitsu.com

About Central Watsons

Watsons, a leading health and beauty retailer, was established in Thailand in 1996 with its first branch at the Maneeya Centre. Today, Watsons has more than 140 branches across Thailand staffed by in-store beauty consults and pharmacists. Watsons distributes a wide selection of products ranging from consumer goods to health and beauty products that represent great value for money.

---

Press Contacts