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European Commission: IT helpdesk supply

IT services supply

A flexible services solution makes a world of difference


European Commission
Following an extensive European procurement Fujitsu was awarded a new four-year IT services supply contract by DG RELEX (part of the European Commission) worth 16.4 million (£13 million).

The scope of the new contract includes the implementation of an on site team of IT specialists in order to provide a high quality, multi-lingual IT helpdesk. The IT helpdesk service provides both server and desktop support services.

Through the helpdesk Fujitsu also provides break fix services and on site support for the complete IT infrastructure, including almost 400 servers, well over 5,000 desktop and notebook PCs, around 400 PDAs, nearly 2,000 local and network printers, almost 100 videoconference systems, telecommunication equipment and a complex network infrastructure of LANs and WANs.