"Fujitsu has helped transform how we do business. It has been an incredibly positive experience and we have been impressed by how responsive Fujitsu has been."
Keyur Chauhan Head of IT and SAP, Balaji Wafers
Balaji Wafers, based in Rajkot, Gujarat, India, manufactures and distributes savory snacks. It started as a micro business in 1974 and has evolved into an INR 4000 crore company, capturing a 70 percent market share by 2014. Today, the company employs more than 1,800 personnel in its Rajkot and Valsad manufacturing facilities. Balaji has the capacity to manufacture 150,000kg of savory snacks per day.
Following a merger, the level of service provided by Balaji Wafers’ local SAP partner dropped significantly. It wanted to find a new application support partner with local language skills, food industry experience and SAP expertise.
Fujitsu provided two dedicated on-site SAP engineers, along with remote consultant services; helping Balaji Wafers to fine-tune and maintain the SAP platform throughout implementation.
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