1) Comprehensive Systems Helpdesk & Support

Our extensive integration support services has helped Fujitsu moved into a one-stop service support. We have an excellent track record supporting regional and multinational clients across Asia Pacific from our help desk in Malaysia 24 hours around the clock in several languages.

Today our coverage areas include:

• Major operating systems - Solaris, NT, AIX, HP/UX, AS/400
• Databases - Oracle, Sybase, SQL
• Systems software - Legato, Tivoli, Veritas, SAP
• Networks
• Customised user applications
• Customers Single Point of Contact (SPOC)

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2) Helpdesk and Desktop Maintenance Services

Today Fujitsu Asia manages the helpdesk and maintenance of some 4,000 desktops in Singapore. We have a team of more than 30 staff dedicated to this service. We have expanded our services to include security audits, standards compliance and implementation of standard operating environment.

Why Fujitsu?

Again, we have the experience and skills of operating the desktop environment for a major customer. We are aware of the proven methodology, standards, practices, security policies for desktop maintenance.

Our deliverables?

The range of services include:

• Call management
• Inventory management
• Vendor and service partner management
• Maintenance
• Installations
• On site support
• Projects/Rollouts
• Server Builds
• S/W Rebuilds

Why Managed Helpdesk/Desktops?

• Commercial advantage through a total managed and integrated approach, delivering promises quickly and enhancing CUSTOMER responsiveness at a low overall operational cost.
• Continuous Service Development through working with a service partner that has the infrastructure and flexibility to adapt and enhance the support provided in line with CUSTOMER's needs now and in the future.
• Reduced Risk through working with a world leading ITC (Information Technology & Communications) organization which has worked with CUSTOMER for many years and understand its business environment, culture and 'the CUSTOMER way'.
• Flexibility through working with a partner who understands CUSTOMER's requirement for speed in decision making and the willingness to offer flexible solutions in an ever changing world.