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Fujitsu PC Asia Pacific


Recovery DVD Replacement Exercise


Asia Pacific, January 10, 2008 — It was recently discovered that the Windows Vista® Recovery Software CD bundled together with some Fujitsu Notebooks bearing serial number [C070503928 to C071017662] does not operate entirely as indicated in its on-screen “Instructions for use”. While the instructions state that only the data on the C drive will be deleted and that the D drive will be unaffected, it will in fact erase all data on the hard disk (including that on both the C and D drives).

Please refer to the following list for affected Fujitsu Notebooks.

Series Name Model Names
LIFEBOOK A Series A6030, A3130, A6110
LIFEBOOK B Series B6220
LIFEBOOK E Series E8310, E8410
LIFEBOOK N Series N6460
LIFEBOOK P Series P7230 (3.5G), P7230
LIFEBOOK S Series S6410, S6410 (3.5G), S6510, S6510 (3.5G), S7211, S7210
LIFEBOOK T Series T2010, T4220
LIFEBOOK V Series V1010
LIFEBOOK U Series U1010, U1010 (3.5G)
ESPRIMO D5210
Stylistic ST5111, ST5112


Please refer to the following list for affected Windows Vista® Recovery Software CDs.

CD/ DVD Part No. Language* Recovery DVD
HCRCD0231-01 ENG Windows Vista® Home Basic Recovery
HCRCD0232-01 TCH Windows Vista® Home Basic Recovery
HCRCD0233-01 THK Windows Vista® Home Basic Recovery
HCRCD0234-01 SCH Windows Vista® Home Basic Recovery
HCRCD0235-01 ENG Windows Vista® Home Premium Recovery
HCRCD0236-01 TCH Windows Vista® Home Premium Recovery
HCRCD0237-01 THK Windows Vista® Home Premium Recovery
HCRCD0238-01 SCH Windows Vista® Home Premium Recovery
HCRCD0239-01 ENG Windows Vista® Business Recovery
HCRCD0240-01 TCH Windows Vista® Business Recovery
HCRCD0241-01 THK Windows Vista® Business Recovery
HCRCD0242-01 SCH Windows Vista® Business Recovery
HCRCD0269-01 THK Windows Vista® Home Premium Recovery
HCRCD0270-01 SCH Windows Vista® Home Premium Recovery
HCRCD0271-01 ENG Windows Vista® Ultimate Recovery


Customers should obtain a free properly functioning replacement of their Recovery and Utility software CDs at any of the authorised resellers and distributors listed below:

Country Contact
Australia 02 8877 9500
China 800 8208387
Hong Kong (852) 2881 6656
New Zealand 0800 288 283
Singapore (65) 62720088
Taiwan 800 688028
Others (India, Indonesia, Malaysia, Philippines, Thailand, Cambodia and Vietnam) Please write in to dvd-enquiry@fujitsu-pcap.com.sg. We will need you to provide us with the Serial No. of your LIFEBOOK, Model, Date of Purchase and the Country of Purchase.


The new free replacement Recovery and Utility software CD you receive will only erase data on the C drive, as indicated in its on-screen “Instructions for use” during the recovery process, and will leave the D drive unaffected.

We therefore strongly recommend that you should use the replacement Recovery and Utility software CD instead of the Recovery and Utility software CD originally provided. If, however, you still choose to do so then you should first back up all of your data on both the C and D drives before performing recovery in order to avoid any important data losses. Please note that if, despite this warning, you choose to operate the original Recovery and Utility software CD provided then Fujitsu will not be responsible for any loss of data (or any connected loss or damage) suffered by you or any third party whatsoever.

For more information, please contact the Fujitsu Consumer Hotline at (65) 6395 6666 or at http://hk.fujitsu.com/pc/contact.


The above information is true and accurate at the time of update.