Fujitsu PC Asia Pacific Pte Ltd

Fujitsu Serves Up Speed, Comfort & Convenience at New Premium Care Centre in Funan DigitaLife Mall

Going beyond delivery of quality-assured, fast and efficient professional after-sales services, Fujitsu opens a new Premium Care Centre to fulfill varied customer needs. From housing a first-of-its-kind ‘Open Repair Centre’ to offering old laptop disposal service for the green-minded professional, time-saving priority queues for its growing student user population and extended operating hours for the busy working executives, customers can expect to be pampered and more, all at a central location.

Singapore, February 10, 2009 — Fujitsu PC Asia Pacific announces the opening of a new Premium Care Centre on 19 February offering quality after-sales customer service for its broad range of notebook products, in Funan DigitaLife Mall. The Care Centre is a one-stop hub that addresses the intricate needs of every individual user through a comprehensive suite of unique value-adding services designed with ultimate comfort and convenience in mind. The centre is amply staffed by a contingent of six customer service officers (CSO) and ten qualified engineers.

At 1,400 square feet, the new centre is almost 70% bigger than the previous care centre also located at Funan. It is also the first in Singapore to house an “Open Repair Centre”. This one-of-its-kind concept makes it possible for customers to witness the repair process of their units through a glass window at the centre, enabling them to know with full confidence how their products are being handled. With product security and customer’s confidentiality in mind, customers can be ensured of proper safe-keeping of units with the use of proximity card access and with full purview of the storing process.

Care for the Environment – iCare Notebook Disposal Service

Upholding Fujitsu’s commitment to the environment, the Premium Care Centre also offers customers a convenient point to dispose of their old Fujitsu LifeBook in an environmentally-friendly way. Any Fujitsu notebook dropped off at the centre will be sent for recycling at a Fujitsu partnered, specialised processing facility in its Green Programme. By providing this drop-off service, Fujitsu not only acts as a channel to reduce electronic waste, but allows its users to also play a part in caring for the environment and promoting sustainability of the earth. Customers will also be rewarded for their support towards the adoption of such responsible disposal.

Care for Personal Comfort – Classy Sitting Lounge

The sitting lounge at the Premium Care Centre is not just your normal waiting area but a soothing corner installed with plush sofas and couches and LCD panel displays to let customers relax with soft music playing in the background. It even pampers visitors with complimentary drinks from beverage machines and ample newspapers and magazines to help customers kill time effortlessly and in style. The Premium Care Centre’s conscientious attention to details projects Fujitsu’s image and reputation for their premium range of computing products which are engineered in Japan.

Care for Prompt Service – Priority Queues and Floor Customer Service Officer

Catering to the large and growing segment of student users of Fujitsu products, the Premium Care Centre will also create an exclusive priority queue for students on Mondays to Fridays between 10.00am to 12.00pm. During these hours, students will be able to enjoy being served first by customer service officers.

Knowing that some visitors to the Care Centre may only have general and product enquiries that do not need the attention of CSOs, the Care Centre will have a Floor Customer Service Officer to attend to them. In this way, customers can save unnecessary waiting time of taking a queue number and waiting in queue. At the same time, customers who really need the attention of CSOs can get to their turns faster.

Care for Convenience – Extended Operating Hours

Understanding that many Singaporeans lead busy lives, the Premium Care Centre will extend its operating hours every Wednesday to 8.00pm. This means that working or schooling customers can have a lot more time to travel to and make it in time to the centre to get the service they need. The normal opening hours are 10am to 7pm.

Care for Latest Products – Fujitsu Product Gallery

Visitors to the Premium Care Centre can now have the opportunity to browse, touch and feel Fujitsu’s latest products and technologies at the Fujitsu Gallery housed within the Care Centre. Complete with dynamic product visuals on LCD display panels and a comprehensive range of product brochures, this dedicated product showcase provides consumers an enjoyable experience while waiting to be served.

Any customer who makes a decision to buy Fujitsu accessories while at the Care Centre can make the purchase right at the centre where customers can even seek advice from professional CSOs and engineers on the products that best suit their needs and to enhance their user experience.

Miss Phyllis Goh, Vice President of Operations, Fujitsu PC Asia Pacific, says, “At Fujitsu, relationship with our customers start, instead of end, when they purchase our products. We strive to deliver quality after-sales service with convenience and efficiency for each customer. By launching a bigger facility equipped with ‘Open Repair Centre’ concept , Fujitsu is taking a major step forward in enhancing the level of services in the IT industry.”

“The Fujitsu Group is focused on delivering quality products and maintaining high levels of satisfaction to our customers. We are extremely pleased to open the Fujitsu Premium Care Centre in a consumer IT hub located right in the heart of Singapore. We hope that our customers will enjoy the variety of services provided at the Centre which have been designed to fulfill our commitment to them. We also welcome feedback from all our customers so that we can continue to bring the best services to them and elevate our customer service standards globally,” emphasizes Mr Igarashi, Corporate Vice President and Group President of Personal Systems Business Unit, Fujitsu Limited.

In conjunction with the opening and in a bid to encourage LifeBook notebook owners to do regular diagnostic tests for their notebooks, the Premium Care Centre will be offering a free health check to the first 30 LifeBook notebook owners. Regular tests on LifeBook notebooks can ensure maximum efficiency and extend the lifespan of notebooks.

Consumers can also call Fujitsu’s technical support hotline at 6272 0088, Mondays – Fridays, 9am – 5pm, where our expert technical personnel are on hand to tackle any queries or troubleshoot through any issues.

Besides the Premium Care Centre at Funan DigitaLife Mall, #04-38, Fujitsu has another service centre located in the western part of Singapore, at 219 Henderson Road, #05-01, Henderson Industrial Park, Singapore 159556.

Fujitsu remains firmly committed to the promotion of a cleaner environment and complies with the European Union’s Restriction of Hazardous Substances directive (RoHS) across its entire range of products. In addition, Fujitsu has established a set of commitments that goes beyond RoHS requirements, thus allowing it to stay keenly focused on its customers’ health and well-being as well as to embrace a healthier environment for all. By adopting a green factory concept and being committed to the cause of energy-efficient computing, Fujitsu also fights to sustain the Earth as a sponsor and a member of the Climate Savers Computing Initiative.

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Fujitsu PC Asia Pacific is the Asia Pacific Regional Headquarters for PC business of Fujitsu Limited, Japan. Its responsibilities include the marketing and sales of a wide range of personal computers for the corporate and end-user markets in the Asia Pacific.

Fujitsu PC Asia Pacific pledges “Built-in Confidence” for every product under its brand name to reassure users of product and service excellence. From high performance components to stringent quality control and professional after-sales service, Fujitsu stands for reliability and satisfaction.

Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 160,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 5.3 trillion yen (US$53 billion) for the fiscal year ended March 31, 2008. For more information, please see: http://www.fujitsu.com/

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