Case Studies by Industry

Automotive

• Toyota Motor Corporation - Systemwalker
  

  Systemwalker WebMGR's service level monitoring and log analysis capabilities lead to dramatic performance improvements

  Industry: Automotive; Solution Area: e-Business/e-Commerce; Client Name: Toyota Motor Corporation; Region: Japan;

Diversified Services

• Mobile information management for Field Engineers
  

  With a large number of mobile field engineers constantly on the road, servicing and repairing equipment, Fujitsu wanted to streamline its servicing logistics, reducing time spent on administration and paperwork and ultimately cutting costs and system errors. Clients requiring a visit from a Fujitsu engineer log their request into the call centre, which is then dealt with by a call centre manager. The manager assigns the job to an engineer with the time and appropriate skills to visit the client and service their equipment.

  Industry: Diversified Services; Client Name: Fujitsu Australia and New Zealand; Region: Australia;

Electronics

• JVC
  

  Audio/visual giant JVC saw a market opportunity for a new VHS videocassette recorder combined with a hard disk. The goal was to allow random access playback even while recording. What solutions did Fujitsu provide for JVC's development of this marvelous device, targeted for the Japanese market?

  Industry: Electronics; Solution Area: LSI Solutions; Client Name: JVC; Region: Japan;

Financial Services

• Agency Management Project, PrimePower Servers
  

  With a total of 2.4 million policyholders in Singapore and Malaysia, Great Eastern Life Assurance is the largest asset-based life insurance company on either side of the Causeway and manages about S$37 billion in assets. To better manage their enormous customer base, the market-leading insurer ditched their old legacy inhouse agency sub-system in favour of a newer platform based on open systems. Such a move has resulted in higher levels of performance, reliability and scalability.

  Industry: Financial Services; Solution Area: Business Applications; Legacy Migration; Client Name: Great Eastern Life Assurance; Region: Singapore;

• Branch Automation, Call Centre and CRM
  

  Hong Leong Finance Limited was established in the 60s’ and is today, Singapore's largest finance company with a network of 28 branches serving customers island-wide. Driven by a need to grow its business, Hong Leong Finance tasked Fujitsu Asia to implement a new branch teller system. Along the way, Fujitsu was also tasked with rolling out a call centre and customer relationship management solution for their newly created Customer Service Centre and the Hire Purchase Collections area. All three projects were launched in late 2004 – on time and on budget.

  Industry: Financial Services; Client Name: Hong Leong Finance Limited; Region: Singapore;

• Fool-proof security and enhanced throughput
  

  About 15 years ago, COMPANY A embarked on a corporate wide initiative to regionalize and consolidate its IT processing facilities into three categories. The major drivers of the initiative are: audit, total cost of ownership and business continuity.

  Industry: Financial Services; Client Name: Company A; Region: Singapore;

• Nomura Securities Co., Ltd.
  

  Nomura Securities has taken another step in securing the reliability of its system by enhancing its computer hardware performance to both increase its processing power and secure higher reliability in its UNIX® environment. The server that met and was chosen for Nomura's requirements was a PRIMEPOWER server from Fujitsu Ltd.

  Industry: Financial Services; Solution Area: Systems & Network Management; Client Name: Nomura Securities Co., Ltd.; Region: Japan;

• SAN System Implementation, Eternus Storage Solution
  

  Great Eastern Life Assurance is the largest asset based life insurance company in Singapore and Malaysia, with about S$37 billion in assets. With a combined 2.4 million policyholders on both sides of the Causeway, the company’s data storage needs are huge – and growing rapidly. The insurer recently upgraded its existing storage area network (SAN) infrastructure to the Fujitsu Eternus6000 SAN system.

  Industry: Financial Services; Solution Area: Storage Management; Client Name: Great Eastern Life Assurance; Region: Singapore;

Manufacturing

• Desktop Management Suite
  

  Fed up with tedious methods of managing PC software licenses and security risks, plus a host of other problems, LCD components manufacturer Nitto Denko recently adopted Systemwalker Desktop Patrol, a desktop management suite offering from Fujitsu.

  Industry: Manufacturing; Solution Area: Systems & Network Management; Security Solutions; Client Name: Nitto Denko; Region: Singapore;

Retail/Wholesale

• IT Consolidation with Server Virtualization
  

  In the Swarovski Group and its Europe-wide network of branch offices, each location had an IT scenario of its own - making administration costly and labor-intensive. To establish a central point of management, the company decided to create an end-to-end IT environment. After receiving professional and extensive consulting from Fujitsu Siemens Computers and Siemens Business Services, Swarovski launched a server consolidation project based on system virtualization - a stroke of genius with an enormous impact: One PRIMERGY server now handles the entire workload once processed by up to 20 servers. This increase in efficiency also includes simplified IT management, faster response times and better resource planning.

  Industry: Retail/Wholesale; Client Name: D. Swarovski & Co.; Region: Europe;

• Lotte Department
  

  "Only TeamPoS was able to meet our needs." - Kim Chang Bo, Manager, Computer Services, Lotte Department Store, Pusan Branch -

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Lotte Department; Region: Korea;

• Mei Long Zhen Isetan Department Store
  

  "Why did our store decide on TeamPoS? Because we knew we could depend on Fujitsu." -K.L. Choi, Deputy General Manager-

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: Mei Long Zhen Isetan Department Store; Region: China;

• The Mall
  

  "TeamPoS is the quiet achiever on our management team." - Mrs. Wanna Permsuwan, Senior Vice President of The Mall Group -

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: The Mall; Region: Thailand;