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Swedbank: Outsourced Service Desk

Outsourced internal helpdesk

and desktop management services


Swedbank
Swedbank is the leading bank in Sweden, Estonia, Latvia and Lithuania with 16,000 employees serving over 9 million private and corporate customers. The bank's aim is to make its customers' day to day lives easier by providing a full range of easy-to-use and competitively priced financial services with access through nearly 800 branch offices, telephone or online banking.

Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. 

The success of the XP migration project was largely due to its extensive planning and preparation undertaken by Swedbank and Fujitsu. Fujitsu managed the physical migration of the platform that Swedbank had designed and developed. Fujitsu's proven skills in large-scale project management also ensured that progress was tracked effectively in order to keep the programme on time and within budget and to minimise the associated risks.