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Effective, reliable and flexible Managed Mobile services concept for the employees of Nordic Investment Bank

"The entire MDM process is well-defined, from the web interface for new devices to the return envelopes for old or broken handsets. And it is all underpinned by reliable service and support."

Markus Rosenström, Chief Technology & Information Security Officer, Nordic Investment Bank

The customer

Headquartered in Helsinki, Nordic Investment Bank (NIB) finances projects that improve the environment of Nordic and Baltic countries, offering long-term loans on competitive market terms to clients in the private and public sectors. It is an international financial institution owned collectively by Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway and Sweden and has a net interest income of €239m.

The challenge

NIB’s mobile devices were running on an outdated OS and email solution that did not meet the needs of the modern user. It wanted to renew the mobile solution with the right partner to enable secure, flexible working.

The solution

The bank worked with existing technology partner, Fujitsu, to deploy a mobile device management service that would meet the needs of the business and support 250 users in NIB and its’ sister organizations NDF and Nefco, many of whom travel extensively in their work.

The benefit

  • Broken or lost handsets are replaced by Fujitsu within two days for maximum uptime
  • The email interface was changed from a proprietary one to the industry standard solution
  • If a phone is lost, the SIM card can be locked instantly, 24/7 anywhere in the world to prevent sensitive data leaks or unauthorized phone charges
  • Fujitsu’s Finnish service desk provides multi-language support around the clock for 250 users

Ladda ner

Read the full Nordic Investment Bank case study (284 KB/A4, 2 pages)


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