Aggregate and ready-mixed concrete producer and supplier Rudus Oy has signed a five-year continuation agreement with ICT services producer Fujitsu Services Oy. The two final years are optional. Rudus adopted the Patja service in 2004. Overall, the company has some 600 workstations at its nearly 200 offices in Finland.
The Patja service of Rudus incorporates help desk and on-site support, server availability services, LAN and data communications. In addition, the agreement covers mobile services, such as Mobile Enterprise and a wireless @450 broadband. Along with the renewed agreement, the help desk service hours will be extended to 24/7.
"We chose to renew our agreement with Fujitsu, because Patja works for us and Fujitsu has successfully fixed any problems that have emerged along the way. We definitely have use for the extended 24/7 service hours, as a great deal of our work takes place at irregular hours, oftentimes very early in the morning. If a user account has been locked out, for instance, it must be opened right away so that we are able to begin the day's work," IT director Jari Tanskanen from Rudus says.
Nearly all Rudus workstations are equipped with Citrix clients. Windows applications reside on a central server and workstations have access to them on a browser. Citrix is an appropriate solution for companies whose personnel use centralised applications from different sites.
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Date: 21 January, 2009
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