Geared towards business critical support of customers whose scanning is an integral part of their business operations, our On-Site repair services are focused on fixing your equipment on the first visit. Onsite Services include:
Different service levels are available including:
Our unique approach enables the technician to repair virtually any fault on the first visit, meeting or exceeding the service level of the Product Warranty or Service Plan that has been purchased. The key benefit is that first visit fixes are achieved, returning equipment to operational in the shortest timeframe. This reduces customer downtime, associated customer operating costs and enables Fujitsu to reduce its carbon footprint by cutting out second visits.
|Product Group||Product Warranty||Service Plan|
|ScanSnap Scanners||not available||not available|
|Workgroup, Departmental & Network Scanners||not available||included in Gold & Platinum Service Plans|
|Low-Volume Production Scanners||included in Product Warranty ( 1 year)||available in all Service Plans (3 years)|
|Mid-Volume Production Scanners||included in Product Warranty (1 year)||available in all Service Plans (3 years)|
Visit our product warranty & service plans pages to compare warranty and service plans.