For customers who asset tag their devices and require their original tagged scanner returned after repair, we offer Advance Exchange PLUS (Double Exchange). This works exactly the same as Advance Exchange, with the addition of returning your repaired scanner and collecting the temporary scanner. Advance Exchange PLUS includes:
The replacement product is shipped in a robust shipping carton, complete with scanner specific foam interior to ensure that your replacement scanner arrives undamaged and is ready to go as soon as it arrives. The re-usable shipping carton eliminates damage in transit, whilst significantly cutting down on waste cardboard in our service operation. This helps us reduce our environmental impact.
|Product Group||Product Warranty||Service Plan|
|ScanSnap Scanners||not available||included in Gold Service Plan (S1500/M only) - 4 years|
|Workgroup, Departmental & Network Scanners||not available||included in Silver Service Plans (3 years)|
|Low-Volume Production Scanners||not available||not available|
|Mid-Volume Production Scanners||not available||not available|
Visit our product warranty & service plans pages to compare warranty and service plans.