Legrand provides access to the basic energy of electricity, it is the global specialist in products and systems for electrical installations and information networks in residential, commercial and industrial buildings.
Legrand is a company proud of its French roots but with a truly global outlook. Its operations span multiple countries, time zones and language requirements. In such an environment delivering Service Desk support, meeting user demands and providing incident management was proving to be costly and resource intensive.
Legrand needed a Service Desk solution to deliver high performance IT support across multiple countries, time zones and language requirements.
Fujitsu provides desktop support and a managed service desk for Legrand in 23 countries. Located at the Fujitsu centre in Lisbon, the service desk provides 24/7/365 IT support in seven languages. It is the single point of contact for all incidences, service requests, change requests, problems and access requests in the user's IT environment.