"People and systems are connected, information is available in real-time and everyone knows exactly where their input is required, leaving them free to focus on more valuable activities."
Helen Boyian Product Operations Director, HomeServe USA
HomeServe USA’s mission is to free its customers from the worry and inconvenience of home emergency repairs. Since 2003, it has been providing affordable home emergency service plans that offer protection from the high cost of repair bills and provide help for emergency repairs, all with just one phone call. The company serves over two million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans to consumers, both directly and via leading municipal utility partners.
HomeServe’s IT infrastructure was lagging behind its rapid business growth, leaving its business processes reliant on inefficient and time consuming manual intervention. To facilitate continued growth, it wanted to digitize key processes to achieve greater scalability, efficiency and control.
The company used RunMyProcess to create a new application that digitized and connected the end-to-end product introduction process. This consisted of an overarching process flow supported by a further seven major functional processes spanning 21 cross-functional teams.
Read the full HomeServe case study (1.58 MB /A4, 2 pages)