"With Fujitsu End User Services, we were able to reduce our software portfolio from 7,000 to 200 applications. And users are really pleased with the straightforward, standardized processes within the Service Desk."
Michael Schramm, IT Systems & Security Manager, SHARP Electronics (Europe) GmbH
Sharp is one of the world’s leading innovative developers and manufacturers of LCD technology and electronic components for opto, infrared and flash memory electronics. The firm’s product spectrum ranges from consumer electronics (in particular LCD TVs and audio systems) and white goods (such as microwaves), through digital information systems (such as multifunction devices) and cell phones, to solar modules. It also develops core digital technologies and components for electronic products that form part of Sharp’s key areas of expertise.
Not a single standardized process within the Service Desk, no uniform level of support provided, and complicated software portfolio of client applications.
Consistent End User Services, Managed Mobile and Service Desk for all of Sharp’s locations in Europe. Central and standardized client management from a single source and a multilingual service desk as a single point of contact.
Read the full SHARP Electronics (Europe) case study (246 KB/A4, 2 pages)