"We’re getting it onto our mobile devices, automating software deployment and pushing all the functionality that we can. We consider ourselves to be early adopters of Fujitsu Service Connect and we’re proud to be at the forefront of this revolution in service provision"
Mark Baulman, IT Service Delivery Manager, Caltex
Caltex is Australia’s leading transport fuel supplier and convenience retailer as well as the only integrated oil refining and marketing company listed on the Australian Securities Exchange. It strives to incorporate operational excellence throughout its supply, refining, logistics and marketing while maintaining clean, safe and reliable operations that benefit employees, contractors, franchisees, resellers and stakeholders alike. With roots stretching back to 1900 and over 3,000 users across Australia, it is the largest refiner-marketer in the country.
Caltex’s in-house service request system and the traditional channels with the Fujitsu Service Desk were inefficient and unable to adequately cope with the thousands of service requests and incidents it received every month. IT wanted to find a more effective way to handle these demands.
As a long-term Fujitsu customer, Caltex turned to Fujitsu Service Connect, which gives users the ability to manage IT solutions, incident resolution and overall IT service through a reliable, central portal.
Download the full Caltex case study (345 KB/A4, 2 pages)