Fujitsu Recognized as a Leader in Gartner Magic Quadrant for Managed Workplace Services, Europe
- Gartner’s 2018 Magic Quadrant for Managed Workplace Services, Europe, positions Fujitsu as a Leader among vendors for ability to execute and completeness of vision
- Report assesses vendors’ completeness of vision and ability to execute
In the report1, Gartner’s analysts note: “Increasingly, organizations recognize that next-generation MWS are crucial to increase staff engagement, drive productivity and enable digital benefits.” The report continues: “MWS are centered on delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services. End User Outsourcing services traditionally took an IT-centric approach and provided support to a single corporate device per user, such as a desktop or laptop computer, normally at office locations and limited to corporate applications. However, the nature of work has drastically changed in the past decade. Most jobs today require intensive use of technology. They require most workers to be productive in several locations rather than just the office space and, in many cases, outside of regular business hours.”
Conway Kosi, SVP and Head of Managed Infrastructure Services at Fujitsu EMEIA, says: “We believe this recognition from Gartner validates Fujitsu as a leader in MWS2 and in our application of Artificial Intelligence (AI). We see AI as a crucial technology to unlock the strategic benefits of MWS and in a recent international study3 of senior business and technology decision makers commissioned by Fujitsu, 88 percent of participants said that the rise of AI and robotic automation will be one of the top three factors to shape their workplace in 2025.
“We believe that Gartner has recognized that our significant investment in the Fujitsu Zinrai AI platform is enabling us to deliver rapid service performance improvement to our customers, with 15 percent of service desk contacts now being resolved automatically. To us, our ability to implement AI-driven, automated and predictive MWS capabilities translates into huge business benefits for our customers.”
Notes to editors
The 2018 Gartner Magic Quadrant for Managed Workplace Services
, Europe, was published on January 3, 2018. Authors are David Groombridge, Claudio da Rold, Federica Troni and Nikos Drakos. This report was previously titled “Magic Quadrant for End-User Outsourcing Services, Europe”.
Fujitsu provides an extensive portfolio of Digital Workplace Services
, and currently manages more than six million workplaces worldwide. Offerings include Workplace Anywhere (Cloud, Virtual, Managed workplace services) Social Command Centre (next generation Service Desk) and Intelligent Engineering (proactive technical support services). To help businesses reap the benefits of digital transformation and manage security concerns as well as changing user needs, Fujitsu takes a co-creation approach, working in tandem with customers. Its solutions strike the balance between customers’ existing robust IT infrastructure and fast digital IT, aiming to connect people, data and applications and transform working environments.
The comprehensive Fujitsu services portfolio is combined with a focus on creating meaningful business outcomes. This begins with consultancy, spans application transformation and culminates in the delivery of managed Digital Workplace Services, including specialized solutions across many industries, and technologies including the Internet of Things (IoT).
Artificial Intelligence (AI) is becoming one of the key drivers in changing the face of the workplace by 2025, and many of today’s working practices, productivity tools and physical environments will become obsolete over the next eight years, according to a recent whitepaper created for Fujitsu by leading independent research firm Pierre Audoin Consultants (PAC). For further information, see https://digitalworkplace.global.fujitsu.com/white-paper-workplace-2025-take-glimpse-future-workplace/
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US $40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit http://www.fujitsu.com/fts/about/
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 17 January, 2018