Bolton Council: Fujitsu Application Outsourcing Services Supports Council's Future Vision
“ It was very important to us that the company we chose had a great deal of experience in our sector, understood the public sector and particulary understood local government, and Fujitsu has that experience.”
Steve Arnfield, Director of Corporate Resources, Bolton Council
Download the 'Bolton Council' case study PDF (817 KB) [818 KB]
Under a renewed outsourcing contract, Fujitsu provides IT support, maintenance and management services across Bolton Council's infrastructure. The deal also involved migrating 60 of the Council's IT staff to Fujitsu. Services include desktop, help desk and service desk support, server and network management, and systems development and implementation.
Fujitsu also manages the Council's Oracle Enterprise Resource Planning (ERP) system. “Fujitsu was key to providing our Oracle environment, which has transformed our back-office services,
” says Mario Devargas, IT Director, Bolton Council.
On behalf of Bolton Council, Fujitsu manages an infrastructure that comprises approximately 200 servers, 6,000 desktop computers and various storage devices whilst 1,500 miles of cabling links roughly 850 remote locations. Although the network connects around 150 buildings in and around the town, the 6,000 IT users primarily work from 10 key sites including a contact centre in the town hall. However, home-working is becoming increasingly popular for certain types of work.