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  5. Dublin City Council is now able to manage its assets with total real-time visibility

Dublin City Council is now able to manage its assets with total real-time visibility

"Dublin City Council is very happy with the work Fujitsu has done and the functionality it now has in its Environment & Transportation Department."

Dublin City Council

The customer

Dublin City Council (DCC) is the authority responsible for local government in the city of Dublin in Ireland. It is responsible for housing and community, roads and transportation, urban planning and development, amenity and culture and environment in this city of over half a million residents. The Council has 63 elected members, circa 5,500 employees and is the largest local council in Ireland.

The challenge

Dublin City Council relied on a variety of legacy systems to record the status of important assets, involving significant levels of manual intervention. It wanted to find a smarter way of managing its assets with total real-time visibility.

The solution

Fujitsu in conjunction with Pitney Bowes configured and deployed the Confirm Software Solution in the Environment & Transportation Department and integrated it with the Council’s customer service (CRM) solution as well as a number of other systems.

The benefit

  • All customer enquiries and inspection requests are now logged in the Confirm system, complete with GIS co-ordinates so they can be viewed on a map
  • The Confirm app means users can view data on the move and update progress onsite
  • Fujitsu has integrated Confirm with the CRM which means that when the public report issues they will get to the relevant Council personnel much quicker and easier

Download

Read the full Dublin City Council case study (2.37 MB /A4, 2 pages)