Skip to main content
  1. Home >
  2. Serviços >
  3. Product Support Services >
  4. Keep your software current and get help when needed

Product Support Software

Keep your software current and get help when needed

Fujitsu Support Pack and ServiceContract Software

Fujitsu offers software support for products from Fujitsu and other manufacturer. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. It is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.

Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack.

Fujitsu ServiceContract can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.

Availability of a specific service / service level for a specific product may depend on product and country.

Software Support

  • Smooth IT operations right from the start
  • Freedom for your internal IT specialists to concentrate on their core business
  • Access to Error Corrections, Updates and Upgrades (Classic)
  • Selectable payment terms: front up once-only payment with Support Pack or regular installments with ServiceContract
  • Flat fee pricing: well projectable, no hidden costs


Technical Appendices for:

Operating System

Solaris® for PRIMEPOWER® and
Fujitsu branded SPARC® Enterprise Server (ENOpen a new window, DEOpen a new window)

 

Red Hat® Enterprise Linux (ENOpen a new window, DEOpen a new window)

 

SUSE Linux Enterprise Server (ENOpen a new window, DEOpen a new window)

Virtualization,
High availability,
High Performance Computing

PAN Manager® and Cloud Director (ENOpen a new window, DEOpen a new window)

ServerView® Resource Orchestrator (ENOpen a new window, DEOpen a new window)

Symantec® Cluster Server (ENOpen a new window, DEOpen a new window)

 

VMware Software (ENOpen a new window, DEOpen a new window)

 

ServerView® Virtual-IO Manager (ENOpen a new window, DEOpen a new window)

 

HPC Cluster Suite (ENOpen a new window, DEOpen a new window)

 

Fujitsu Exabyte File System for HPC Cluster (ENOpen a new window, DEOpen a new window)

Storage Software

Brocade® Software (ENOpen a new window, DEOpen a new window)

 

NetWorker® Software (ENOpen a new window, DEOpen a new window)

 

NetBackup® Software (ENOpen a new window, DEOpen a new window)

 

CommVault® Storage Software (ENOpen a new window, DEOpen a new window)

 

ETERNUS® Storage Foundation (ENOpen a new window, DEOpen a new window)

 

ETERNUS® Snapshot Manager (ENOpen a new window, DEOpen a new window)

 

FalconStor® Software (ENOpen a new window, DEOpen a new window)

Infrastructure Software

CA® System Management Software (ENOpen a new window, DEOpen a new window)

 

Fujitsu Interstage Middleware (ENOpen a new window, DEOpen a new window)

 

ManageNow® (ENOpen a new window, DEOpen a new window)

 

Symantec® Storage Foundation (EN, DE)

 

Fujitsu Middleware Products
(OpenFT, Xprint®) (ENOpen a new window, DEOpen a new window)

 

SecDocs® Software (ENOpen a new window, DEOpen a new window)

Case Studies

ITEBO GmbH: CommVault Simpana Backup and Archive Solution

ITEBO GmbH operates as an IT service provider and systems house, mainly supporting local authorities, churches and charitable causes.