Fujitsu delivers Maintenance and Support Services through certified support engineers for individual products as well as heterogeneous infrastructures out of one hand: From installing new products to providing fast and uncomplicated multivendor support for hardware, software and infrastructures.
With the right mix of Maintenance and Support Services, Fujitsu enables the early planning for the availability of IT systems required for state-of-the art business operation.
Fujitsu was the first leading IT Service provider to comply with four of the currently most significant quality standards for ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)-based processes and IT Security and Management: ISO certificates 20000-1 (IT Service Management), 27001 (IT Security), 9001 (Quality Management) and 14001 (Environment).
Fujitsu InstallationPack - Help in getting started without worrying about the “How”: InstallationPack offers onsite installation services for Fujitsu servers and storage systems.
Fujitsu Support Pack Hardware and Fujitsu ServiceContract Hardware - Hardware Maintenance supplements the product warranty and comprises the diagnosis of hardware faults and their elimination by repair or replacement. Fujitsu offers two service products: Support Pack, an ‘out of the box’ service, and ServiceContract.
Fujitsu Support Pack Software and Fujitsu ServiceContract Software - Software Support comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable.
Fujitsu SolutionContract - SolutionContract provides support for a solution infrastructure from Fujitsu Technology Solutions encompassing proactive and reactive maintenance services. It covers hardware as well as software components of the solution infrastructure
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