Fujitsu delivers Maintenance and Support Services through certified support engineers for individual products as well as heterogeneous infrastructures out of one hand: From installing new products to providing fast and uncomplicated multivendor support for hardware, software and infrastructures.
With the right mix of Maintenance and Support Services, Fujitsu enables the early planning for the availability of IT systems required for state-of-the art business operation.
Fujitsu was the first leading IT Service provider to comply with four of the currently most significant quality standards for ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited)-based processes and IT Security and Management: ISO certificates 20000-1 (IT Service Management), 27001 (IT Security), 9001 (Quality Management) and 14001 (Environment).
The InstallationPack provides on-site installation and configuration of server and/or storage hardware and, as applicable, operating system software with documented handover to the customer.
O Support Pack é a extensão perfeita da garantia padrão para produtos de hardware com várias opções de duração e tempo de resposta ou recuperação e um conceito de pagamento flexível.
Fujitsu Support Pack Software and Fujitsu ServiceContract Software comprise for Fujitsu and Partner branded software the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable.
O Contrato de Soluções fornece serviços de manutenção pró-activa e reactiva para Infra-estruturas de Soluções Fujitsu, de acordo com níveis de serviço definidos.
Get latest technology of Fujitsu’s client computing devices or data center products plus the required support services with just one low-cost monthly subscription. All relaxed with Fujitsu and its partners.
The Fujitsu Service Operation Package is a high end service support function. It provides our customers with a Service Delivery Manager to oversee incidents and problems and to report back against agreed key performance indicators. The package includes quarterly Service performance statistics and any Service improvement recommendations.
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