Iarnród Éireann: Change Management Strategy & Plan
Change Management Strategy & Plan
Business Services from Fujitsu
Fujitsu worked with Iarnród Éireann to develop a change management strategy that specifically addressed the three core elements of change including communications to users and other interested parties, training of end users and impact on business processes;
- Fujitsu worked with Iarnród Éireann to identify the potential users and other interested stakeholders who would possibly be impacted by the introduction of the new system. Further work was undertaken to establish the key messages that should be communicated to each audience. A register of potential benefits for each audience group was developed. The focus at all times was to ensure that communications were focused and relevant for the particular audience. Fujitsu also worked with the client to provide guidance and support in the development of communications materials including briefing packs, presentations, newsletter articles, frequently asked questions, posters and an intranet homepage.
– In the area of training Fujitsu worked with the client to develop a training strategy and plan which outlined the training requirements, training scheduling and delivery etc.
– The impact of the introduction of the new system was examined and where business decisions were required, these were identified and raised to the relevant business sources to enable resolution.