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Desktop Services

Protecting your workstations and mobile PCs

Fujitsu Philippines, Inc.'s (FPI) service suite ensures that the primary business tools of the 21st century - the desktop machines - are always available for use by the enterprise.

Desktop machines such as personal computers, notebooks, workstations, PC servers, printers, scanners, and other peripherals have become ubiquitous in today's business environments. It is through this evolved daily reliance that FPI came out with desktop services to ensure that the desktop machines will always be available for use.

Primary Business Tool

Desktop machines are the primary interfaces of employees for tapping into vast resources of enterprises. It is the employee's primary tool for getting the job done. Due to its constant and daily use, desktop machines require high reliability and high availability. Add this 21st century reality to the fact that desktop machines are not cheap. One will find the wisdom in ensuring the proper and appropriate maintenance for desktop machines to ensure the achievement of the expected returns.

According to a Gartner Group survey, the acquisition cost is just a small fraction of the actual total cost associated with desktop computing. The total cost of ownership (TCO) of a PC over a five-year period is anywhere between 20 percent to 80 percent of the machine's original cost. Most of these costs are associated with the centralized management and support operations needed to meet the service levels required by users of desktop machines.

Clearly, with the importance of desktop IT assets growing, the costs of running and supporting these machines are also rising. As organizations increase, their reliance on desktop machines and, the need for a comprehensive suite of support services also increases to ensure its availability.

Desktop Service Suite

With a clear understanding of the impact on daily operations and on the business, FPI has created the desktop service suite to answer the stated challenges. The services are:

Desktop Migration-Installation Planning Services
Efficient and responsible project planning is key to any successful enterprise delivery. Projects may include, for example, company-wide PC desktop migration, large-scale installation of new software releases, and large-scale implementation of PC LAN servers.

Desktop Installation, De-installation, and Migration Services
Installation services for desktop, server, and network systems, coordinated locally and regionally, includes MAC (moves, adds, changes), hot staging and testing of your PC system across all network infrastructures. De-installation covers removal of PC hardware and software and the proper disposal of the equipment.

Desktop Maintenance Services
FPI's dynamic field maintenance service provides a single point of contact for your desktop maintenance and support requirements in a complex multi-vendor environment.

Desktop Maintenance Services
FPI's dynamic field maintenance service provides a single point of contact for your desktop maintenance and support requirements in a complex multi-vendor environment.

Desktop Health Services
FPI defines and implements a desktop health policy, complete with the necessary virus detection and elimination tools.

Desktop Asset Management Services
FPI provides a framework for the audit and day-to-day control of physical asset changes.

Desktop Helpdesk Services
FPI can provide a single point of contact for receiving support calls from your desktop users, and providing the necessary remedial or reactive measures.

Desktop End User Training Services
FPI provides training on the principles and use of standard PC desktop-computing environment. These training courses give users the awareness and confidence in using desktop technology to help them improve their daily work activities.

Business Benefits

With these services, you can enjoy higher desktop availability; better service levels; well-documented and audited desktop assets with better protection from external threats; well-managed desktop networks that are more resilient and robust; and minimum total cost of operations (TCO).