• CD Media - This "recovery CD" is clearly marked with the PC Manufacturer's brand and is only meant to be used on the PC you purchased. The purchase package will include the CD Media which provides you with the necessary files to restore the operating system on the PC.

Recovery Process

Note:

• Always backup your important data before perform the recovery.
• Format and recover option will erase your hard disk content including data files. Choose Recover without format will not erase your hard disk content.
• Do not perform recovery unless the operating system encounter critical errors.
• You may use Composite/Driver CD to reinstall device driver or pre-installed program during or after the recovery process.

Note:

• Always backup your important data before perform the recovery.
• Format and recover option will erase your hard disk content including data files. Choose Recover without format will not erase your hard disk content.
• Do not perform recovery unless the operating system encounter critical errors.
• You may use Composite/Driver CD to reinstall device driver or pre-installed program during or after the recovery process.

Additional notes for system without Tablet Dock

If your system does not come with a Tablet Dock, you can use either of the following methods to perform recovery.

• Hard disk second partition
• USB CD-ROM
• PCMCIA CD-ROM

Always uses hard disk second partition as first choice as it does not require any additional hardware. However, if you does not have a second partition or a Tablet Dock, you may perform recovery using other methods.

Setup Instructions for using Fujitsu USB CD-ROM/RW drive to perform recovery from CD ( for model without a Tablet Dock )

Requirements:

1. USB Boot floppy drive
2. USB keyboard
3. USB CD-ROM

Since ST4110 only has 2 USB ports, only 2 USB devices can be used at one time. At initial setup, use your tablet PC navigation key ( to make selection ) and enter button to simulate key press.

• Connect only the USB boot floppy and USB CD-ROM at either ports
• Boot up system using Tablet PC Recovery
• boot floppy Use navigation button to select RECOVER USING FUJITSU USB CD-ROM or other USB CDROM
• Press enter Button (ent) at your tablet PC when prompted to press Entere)
• Windows installation continues by copying the filesf)
• Observe when file copy is going to complete ( at about 95% ), and after copy finish, unplug USB boot floppy immediately and plug in the USB keyboard. From there onwards, use the USB keyboard.

If you have an IR Keyboard
Above step is not necessary if you have an IR keyboard as IR keyboard does not occupy any USB port.

Using other third party CD-ROM
If you have other third party CD-ROM, replace your CD-ROM DOS device driver in the following line in config.sys

DEVICE=A:\USBCDROM\USBCD.SYS /D:OEMCD001

1. What is Recovery CD?

The Recovery CD contains a copy of operating system preloaded with your computer. It is used to restore your operating system files.

2. What options are available?

When you start recovery process, there are two options to choose.

1. Recover without Format
2. Format and Recover Hard Drive

Option a is selected by default and it will not erase the content of the hard disk.
Option b is destructive and will erase all the content on the hard drive.

3. Under what circumstances recovery process need to be carried out?

You only need to perform recovery when you encounter critical operating system failures. The following are check list to help you troubleshot the problem before attempt to perform recovery:

1. Software or application errors- Check your software/application user’s manual or documentation to find out the error messages. Remove the particular application and do a clean installation may help. If it is a third party software, consult your vendor or look for latest information or patches from the vendor’s website.
2. Driver not installed properly or accidentally deleted–Try to re-install the driver. Check the information in the driver CD or check the website for latest driver updates.
3. Minor operating system error and you are able to use the system - Contact Fujitsu service center for technical advice.
4. Your system is infected by virus-Use the anti-virus program to clean the virus. Note that performing a recovery process on a virus-infected hard drive is not the correct measures to remove viruses.

4. Pre-cautious before performing recovery

Always choose Recover without format option when you perform recovery. This will ensure the data in the hard disk is retained. Back up your important data into external media will also help you if you select the wrong options.

5. What to do when you encounter CD media error?

If the system have difficulties to access the data on the Recovery CD or recovery process halt before it restore all the system files, it indicates the possibilities of CD media error. When this happen, contact Fujitsu service center for further actions.

6. What information should I provide for questions relate to Recovery CD ?

Please quote part number on the CD or the Media ID in the MediaID directory from the CD.

1. What do you mean by bootable CD?

A bootable CD enables you to boot from CD-ROM instead of hard disk or floppy disk. Except PCMCIA CD-ROM, all Fujitsu supplied CD-ROM are bootable.

2. What shall I do to use the Recovery CD to boot up the system?

When you start your system, press F12 to select the boot device or press F2 to access BIOS setup screen to change the boot sequence.

3. Boot floppy for B or P Series

For B or P Series, you need a boot floppy to access the Recovery CD in the PCMCIA CD-ROM. The boot floppy has device drivers configured for Fujitsu PCMCIA CD-ROM.

The boot floppy can be obtained from Composite CD/Driver CD /Life_Options/Ext_CD-ROM/ directory. For recent purchase, a recovery boot floppy is supplied with the system. If your system come with recovery boot floppy, please use it when you perform recovery as it contains the latest updates.

4. Can the Recovery CD support multiple FAT32 partitions?

Yes. If you have specific reasons to do so, you can create multiple partitions on your hard disk and perform recovery. The first active partition is the default partition for files restoration.

5. What should I do with my application if I choose Recover without format options?

You should uninstall your application before perform this step. This is to make sure the Windows registry is clean or fresh. After the recovery process complete, re-install your application.