Telecommunications
- BT Cellnet taps FPI to upgrade GPRS
As a network provider, British Telecom Cellnet is responsible for providing network infrastructure and services to customers who purchase subscriptions through service provider channels. BT Cellnet bills these service providers for network services at wholesale rates.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: British Telecom Cellnet; Region: Philippines;
- Call Center with Interactive Voice Response redefines customer relationships at Globe Telecom
Fujitsu Philippines subsidiary WeSolv implements Periphonics IVRS solution Competition and evolving technologies are driving significant change and convergence in every business environment and industry. In order to maintain market differentiation and grow their businesses, companies are striving to offer complete service portfolios to gain a stronger customer base. With increased competition, enterprises must build more intimate relationships with their customers. And key to this direction is using business communication platforms that ultimately meet customers' requirements.
Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Globe Telecom, Inc.; Region: Philippines;
- CBCPNet Christianizes the Cyberspace
Evangelizing the Catholic faith, along with a more "wholesome" Internet content, takes on a completely different twist by going through cyberspace with the CBCPNet, an Internet Service Provider.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: CBCPnet; Region: Philippines;
- Comclark focuses on fastest access to the Internet for Clark and Angeles users
What comes to Mr. Dennis Anthony Uy's mind with regard to managing the first and only Internet Service Provider in Angeles City and the whole of Clark Special Economic Zone (CSEZ) is that customer service remains the winning ingredient to gain market share in e-business.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Comclark Network and Technology Corporation; Region: Philippines;
- ePLDT's Vocativ Systems taps FPI to install IT and telephony equipment for its call center business
The Philippine government has constantly marketed the Philippines as the premier investment site for Customer Contact Centers in Asia. Leveraging primarily on its highly competitive labor, both in cost and in quality, the strategy has gained headway and has attracted a number of offshore investments.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Vocativ Systems, Inc.; Region: Philippines;
- Globe Telecom expands IVRS
As Globe Telecom, the country's leading telecommunication company, achieves three million subscribers during the first half of the year, calls that come in to its 24-hour Call-in-Service is also increasing. Therefore, an expansion is needed to accommodate the increasing number of calls to accommodate its growing subscriber base.
Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Globe Telecom, Inc.; Region: Philippines;
- Globe Telecom implements Broadband Remote Access Server with the help of FPI
An Internet provider offering broadband connections faces demanding users who expect a high quality of service in terms of both robustness and speed of the connection, and who look for local content.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Globe Telecom, Inc.; Region: Philippines;
- High-Speed Network installed at Globe Telecom Plaza
GLOBE Telecom aims to be an organization that anticipates and responds to global market trends in telecommunications, while still remaining focused on customer satisfaction.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Globe Telecom, Inc.; Region: Philippines;
- INFOCOM – Enhancing customer contact to stay competitive
With business users solidifying and relying on the Internet’s role as an efficiency instrument in operations, Internet Service Providers (ISPs) must continually find ways to improve their respective services to maintain and gain market share.
Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Infocom Technologies Inc. ; Region: Philippines;
- Innove - Large enough to be responsible, small enough to be responsive
Globe Telecom has connected the Philippines to the world since 1928 as a telex carrier when it first opened as Dollar Radio. It is now the fastest growing Philippine carrier offering a diversified range of voice, data, and value-added network services.
Industry: Telecommunications; Solution Area: XML/Web Services; Client Name: Innove Communications, Inc. ; Region: Philippines;
- ISDN-Primary Rate Interface DT Expansion at Innove Communications Host Exchanges
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Innove Communications, Inc. ; Region: Philippines;
- Nationwide digital fiber-optic telecommunications backbone
The National Digital Transmission Network (NDTN), the country's second privately owned nationwide transmission facility, was launched earlier this year. The fully digital fiber optic network, spanning from Cuyapo, Isabela in the north down to Cagayan de Oro in the south, is equipped with an efficient 2.5 gigabits per second transmission capacity. In layman's terms, this is sufficient capacity to handle up to 180,000 simultaneous telephone calls.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: National Digital Transmission Network; Region: Philippines;
- Netgazer upgrades facilities to offer best dial-up access to valued clients
Aligning to its vision of giving the best service possible under the current infrastructure available in the country Netgazer Communications, Inc., a broad-based network and communication company providing individual and business networking solutions, upgraded its facilities to provide a dial-up access of 56Kbps from 33.6Kbps for the company's valued clients.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Netgazer Communications, Inc.; Region: Philippines;
- Pacific Bangladesh Telecom reaches new heights in Customer Service through the state-of-the-art Call Center Solution
Redefining the telecommunication business through innovative marketing, continuous technological improvements, and highest standard customer service is no easy feat for Pacific Bangladesh Telecom Limited (PBTL). But what value for money the leading carrier in Bangladesh gets when it does achieve it - winning the confidence of customers and gaining long-term customer relationships
Industry: Telecommunications; Solution Area: Enterprise Resource Planning; Client Name: Pacific Bangladesh Telecom; Region: Philippines;
- Phase 1 F-MODE migration project for Innove Communications
Industry: Telecommunications; Solution Area: Storage Management; Client Name: Innove Communications, Inc. ; Region: Philippines;
- PLDT pumps up network with nationwide ATM multi-service technology Fujitsu and WeSolv deploy and service Cisco network equipment
If other big telecommunications carriers take the cue of the Philippine Long Distance and Telephone Company (PLDT), information technology-particularly high-speed networking-may soon define competition in the telecomm industry. Dominant carrier PLDT is currently deploying a state-of-the-art nationwide
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Philippine Long Distance and Telephone Company (PLDT); Region: Philippines;
- PLDT - Thinking Ahead
The Philippine Long Distance Telephone Company has constantly changed and restructured to become the leading supplier of domestic and international telecommunications services in the Philippines. PLDT is actively pursuing a convergence strategy through its three principal business groups - fixed line, wireless and ePLDT, the dominant carrier's information and communications technology company.
Industry: Telecommunications; Solution Area: Voice Over IP; Client Name: Philippine Long Distance Telephone (PLDT); Region: Philippines;
- PLDT upgrades PHIX/IIG with FPI
To meet the challenges of increasing competition and the growing demand for technologically advanced Internet-enabled services, the Philippine Long Distance Telephone Company (PLDT) upgrades the Philippine Internet Exchange (PHIX) International Internet Gateway (IIG).
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Philippine Long Distance Telephone (PLDT); Region: Philippines;
- SM Group’s new corporate office -The headquarters of the 21st century
When talking about one-stop shopping, dining, amusement, and entertainment convenience, along side a wide selection of reasonably priced merchandise and services at carefully selected specialty retail outlets, restaurants, and leisure facilities all in one huge venue, the SM Group of Companies, one of the country's largest retailing conglomerates, knows the right stuff.
Industry: Retail/Wholesale; Solution Area: Retail Solutions; Client Name: SM Group of Companies; Region: Philippines;
- Subictel provides broadband access to Subic Bay corporate users
Satisfying the heightened sophistication and growing demand of multinational businesses and local entrepreneurs in Subic for better communication services, Subic Telecommunications Co., Inc., servicing the Subic Bay Freeport Zone, Olongapo City and Subic town areas, took concrete business steps to provide Digital Subscriber Line (DSL) and other broadband services.
Industry: Telecommunications; Solution Area: Voice Over IP; Client Name: Subic Telecommunications Company, Inc.; Region: Philippines;
- Sykes - At the Helm of Excellence in Customer Interaction
With the call center business in the country growing, thanks to the marketing efforts given by the Philippine government to the international community, Sykes Enterprises Inc., a global leader in providing outsourced customer management solutions and services, poured an investment of $200 million and made its Philippine office the hub of its operations for the Asia-Pacific rim. The additional investment translates to 2,000 additional jobs.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Sykes Asia Inc.; Region: Philippines;
- WeSolv helps Piltel's Phone Pal network
Pilipino Telephone Co. (PILTEL) recently acquired three (3) units of Cisco multifunction platform routers from WeSolv, to serve as network back-up to their existing Pre-paid Calling Card Network or better known as Phone Pal Network. The new network equipment will support PILTEL's growing number of pre-paid subscribers by providing high network availability to its customers especially on peak hours.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Pilipino Telephone Co. (PILTEL); Region: Philippines;
- WeSolv installs PLDT's ATM core-edge network for ACASIA
Dominant carrier, Philippine Long Distance and Telephone Co. (PLDT) and five major ASEAN international telecom operators, in a consortium called ACASIA, have put up a new regional ATM core-edge backbone network that meet the growing demand of their customers in the region for higher speed data communications.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: ACASIA; Region: Philippines;
- WeSolv provides Interactive Voice Response System for Nextel's Call Center
Infocom Communications Network, Inc. (INFOCOM), the company that brought us the most advanced paging service through Infopage, has purchased an Interactive Voice Response System provided by WeSolv Open Computing, Inc., a wholly-owned subsidiary of Fujitsu Philippines, Inc.
Industry: Telecommunications; Solution Area: Interactive Voice Response; Client Name: Infocom Communications Network, Inc. (INFOCOM); Region: Philippines;
- WeSolv supports Philcom's Internet business
Philippine Global Communications (Philcom) has recently acquired a router platform, which will be used for Internet service in Cebu and for dial-in access for their subscribers. Three vendors were considered for this project and Philcom decided to choose Cisco products through WeSolv.
Industry: Telecommunications; Solution Area: Systems & Network Management; Client Name: Philippine Global Communications (Philcom); Region: Philippines;
