3D Industries, Inc.

Established in 1968, 3D Industries, Inc. manufactures a range of quality household appliances and wiring devices. The company's quality policy is to consistently provide products and services that meet or exceed the needs and expectations of the customers at a cost that represents value. The company has undergone ISO 9002 quality certification as part of its commitment to produce high quality products.

For 20 years, 3D Industries remained a loyal customer because of Fujitsu Philippines' total solutions offering and unparalleled customer support. At present, the company needs a 24-hour support availability and skilled engineers to maintain its systems, specifically hardware and software maintenance and support of its Fujitsu K300N system and Fujitsu V830 peripherals.

Time-tested partnership

"We always choose Fujitsu because it's time-tested," says Lolita C. De Asis, 3D's EDP Department Head. "The reason we preferred Fujitsu back in 1981 was primarily because of its competitive price, product quality, after-sales service and the extended warranty they offered. Furthermore, we received a great deal more than what we expected. FPI offers a total solution with excellent service and support. Whenever a problem arises, their support staff provides us with the answer right away. They are also friendly, knowledgeable and very supportive."

De Asis remembered one time when she needed to re-engineer her workstation connection from under two domains to one domain. Due to time constraint in learning the procedures, FPI field engineers instantly came to help her with just one call.

"Their unselfishness in giving support, more so their willingness in teaching us the know-how is something that we find incomparable with the other brands," she adds. "They do not just sell the product but they also ensure that you get what your investment is worth, and more. With Fujitsu, we feel confident and secured."

De Asis further points out that FPI has proven its worth that just like 3D Industries' direction, quality is a full-time commitment, the kind of professionalism that is expected from top performers in the IT industry.

FPI has provided 3D Industries with reliable support for its mission-critical applications. Specifically, these support services include preventive maintenance, remedial/corrective maintenance, full spare parts complement, hardware parts repair, service units, and extended maintenance availability.

Business Benefits

With these support services, the customer can focus on its core competency and assured of availability of highly trained and highly skilled IT professionals from FPI. 3D Industries also enjoys access to Fujitsu technical resources, best in class technologies, tools, and processes, including a single point of contact for the resolution of any hardware and software problems.

Moreover, with FPI's support services, the company avails of reduced predictable cost - savings on training, employee benefits, skills transfer and manpower hiring. "FPI's support services have allowed us to have reduced equipment downtime through availability of on-site spare parts, guaranteed response times, and skilled engineers. We were also able to optimize the usage and availability of system resources and increased our people's productivity through reduced workloads in managing our system support," de Asis claims.