Team Leader-Technical Support for Desktop
Qualifications:
- Primarily responsible for the management of the day-to-day activities of onsite desktop engineers.
- Must have expertise and understand requirement of a client distributed environment.
- Must have expertise on handling escalated customer issues.
- Must have expertise on using tools to measure engineers work performance and workload management.
- Must be able to emulate processes and procedures specific to the customer and of ITIL framework.
- Must have strong working technical knowledge on desktop operating systems (MS Windows-based), desktop productivity tools (Microsoft Office, Internet Explorer, Adobe Acrobat Reader, Microsoft Project, Visio) Symantec, Trend Micro Anti-Virus, Ghost replicating tools and Client Management Software.
All candidates for the above positions must have the ff. additional qualifications:
- Have strong documentation skills and expertise in handling escalated customer issues.
- Able to emulate processes and procedures specific to the customer and of ITIL framework.
- Excellent oral and written English communication skills.
- Strong multi-national, multi-cultural experience and orientation.
- Customer focused.
Please send your resumes to:
Dyezel M. Lim/Sheila Mendez
Fujitsu Philippines, Inc.
Human Resources Department
Tel: 7937900 loc 5658/5696
E-mail:d.lim@ph.fujitsu.comE-mail:t_s.medez@ph.fujitsu.com
| Address: | |
|---|---|
 |
12TH Flr. Net Square Building, 3rd Ave cor 28th St., Crescent Parkwest Bonifacio Global City, Taguig City Philippines |
|
We shall respond to qualified applicants only |
