S.T.E.P.S.
Customer Satisfaction:
Deliver products & services that meet the expectation of internal & external customers.
- Identify customer expectations and develop products and services that meet customer specifications.
- Deliver products and services accurately and promptly
- Communicate with customers and listen to their needs and concerns
- Establish and maintain long-term, mutually beneficial relationships with customers
- Provide appropriate solutions to solve customer problems
- Gather feedback from customers and take necessary actions to improve customer satisfaction.
Teamwork:
Work with other members of the organization to reach a common goal.
- Help the company achieve its goals
- Provide assistance and support to others
- Share information and expertise
- Give appreciation, encouragement, and positive feedback
- Give constructive criticism to help improve performance
- Respect and show sensitivity to other’s feelings
- Listen to ideas and suggestions
- Establish harmonious relationships
- Resolve conflict constructively
Excellence:
Give the best effort to achieve outstanding business results.
- Surpass work requirements and standards
- Improve systems and processes continually
- Benchmark and adapt the best practices in the industry
- Create and experiment with innovative solutions to organizational challenges
- Respond to organizational changes positively
- Build a learning organization by upgrading employee knowledge and skills
- Pursue qualification to the highest and most prestigious international quality standards
Professionalism:
Act in accordance with the highest standards of business and work ethics.
- Follow company rules, policies, procedures, and work instructions
- Practice punctuality in coming to work and in attending meetings
- Deliver promises and commitments promptly
- Respect and follow the chain of command
- Take initiative to accomplish work even without supervision
- Maximize working hours and practice effective time management
- Be responsible for one’s actions and decisions
- Develop positive and morally upright relationships
- Do what is right, honest and fair
Speed:
Aim for maximum output using minimum resources at the least possible time.
- Short production time
- Abide by the principle of continual improvement
- Use minimal resources for maximum output
- Practice 3R; reduce, re-use, and recycle
- Participate in company wide cost cutting activities
