White Papers

IT Service Value - There Is No Silver Bullet – Fujitsu, in partnership with the itSMF (Australia’s National IT Service Management body), conducted a survey of over 200 delegates at the 2007 itSMF Australian National Conference.

Fujitsu Innovation Index 2007 – The Fujitsu Innovation Index 2007 continues and expands our exploratory innovation research from 2006. In a world that gets more and more dynamic every day, and where innovation is the cornerstone in any progressive company’s knowledge portfolio, we explore the changes in our innovation landscape, and focus on the links between innovation and business value for organisations in Australia and New Zealand.

GREEN IT: Delivering business sustainability – Green IT - Information technology (IT) systems consume large amounts of electricity, contributing to high levels of carbon emissions. Conversely, IT can also provide solutions and create opportunities to address environmental issues.

Industrialising IT. A positioning paper from Fujitsu Australia & New Zealand - November 2006 – As outsourcers and outsourcees have gained experience, the relationships have matured, and we are now seeing the emergence and implementation of a second-generation outsourcing model.

Industrialising IT Services – Fujitsu’s industrialised approach represents a significant shift in the way IT services are delivered and managed – increasing standardisation, stripping out waste and cost, and supporting greater business flexibility.

Obtain a copy of Sustaining Innovation Performance: Fujitsu Innovation Index 2007 – Australian and New Zealand organisations have made little progress towards improving their performance on innovation in the past 12 months, according to the Fujitsu Innovation Index 2007.

Seeing further into 2006: Fujitsu/CEDA Economic & Political Overview – Fujitsu recently sponsored the 2006 CEDA Economic and Political Overview report and conference series which took place in each of Australia's state capitals over a week.

What Drives Customer Loyalty? A report by Fujitsu Australia on transforming the retail experience – Retailing in Australia is a tough business. Competition is increasing; consumer spending is slowing down; disposable income is shrinking, eroded by higher interest rates; higher prices are being driven by increased fuel prices; and we’re in a national drought.

Broker Report – Mortgage brokers are frustrated by the process and the length of time it takes to find out the status of loan applications or to find out the answer to simple loan queries.

Anatomy Of Mortgage Stress – Mortgage stress has become a frequently used term in the Australian context. In February, there were over 3,500 references in the Australian print media.

Fujitsu/JPMorgan Australian Mortgage Industry Report (Volume 7: March 2008) – The Australian Mortgage Industry Report is a joint report from Fujitsu Australia and JPMorgan, focusing on developments in the Australian mortgage industry.

JPMorgan / Fujitsu Consulting Australian SME Market Report (Volume 2, July 2008) – JPMorgan / Fujitsu Consulting Australian SME Market Report (Volume 2, July 2008) – The SME Market report is a joint effort between Fujitsu Consulting and JPMorgan, focusing on developments in the Australian SME market as the cost of funds rises and confidence falls.

Satisfaction Not Guaranteed? Customer Experience is the Key – For many years, Australian financial institutions have been using customer satisfaction surveys to measure performance, without really knowing how this translates into customer advocacy or profitability. This is problematic because retaining the most profitable customers is critical to business success.

Toxic servicing: eroding profitability in the financial services sector – Contrary to what many financial services businesses assume, price is not the primary driver of customer churn.

Wizard – Fujitsu Predatory Home Loan Lending Report – The recent Wizard – Fujitsu report on Predatory Home Loan Lending reveals that predatory lending is targeted at specific customer segments, with women being the most likely targets.

Energy Efficient Infrastructures for Data Centers – What are the projections for energy usage in the data centre? When will you reach the capacity limit? What role does infrastructure play? This white paper explores approaches to dealing with the growth in power consumption in your data centre and consequent implications on cost, CO2 emissions and overall efficiency.

IIT Outsourcing: Making it work - Download Request Form – While some organisations have enjoyed spectacular success with IT outsourcing, many others have struggled.

IT Service Management - Download Request Form – Properly implemented IT service management can replace a company's frayed and reactive IT operations with organised and integrated processes that provide far more value for the effort expended.

Second-generation Outsourcing – As outsourcers and outsourcees have gained experience, the relationships have matured, and we are now seeing the emergence and implementation of a second-generation outsourcing model.

Achieving benefits from investments in Health IT – The Australian healthcare sector faces many challenges, driven by changing demographics, funding pressures and advances in technology and disease management approaches.

Benefits Realisation in Practice – With a focus on excellence in clinical care, research, teaching and advocacy, Sydney's Children's Hospital at Westmead (CHW) is constantly looking for ways to help sick children get better through the use of technology.

Enabling Modern Health – The healthcare industry faces huge challenges, with a wide range of ever increasing demands. Health services are under pressure to provide ever better service to an ever higher number of patients – often with fewer resources.

Enabling Modern Healthcare: The role of IT in raising productivity – The healthcare industry faces huge challenges, with a wide range of ever increasing demands. Health services are under pressure to provide ever better service to an ever higher number of patients – often with fewer resources.

Fujitsu Aged Care Report: A Generational Shift: The Next Wave of Aged Care – Fujitsu Australia and New Zealand has recently completed a survey into what the Baby Boomer generation expects from the aged care industry in Australia.

Fujitsu and the Tablet PC - Download Request Form – As the pioneer and industry leader in pen tablet computing (with more than 60 per cent of the pen tablet market) Fujitsu is often called upon to answer questions regarding the Tablet PC's concept, positioning, market, technology and direction.

Pen Computer Technology - Download Request Form – This paper aims to assist readers to make informed purchasing decisions by explaining the technologies behind the pen computer, from operating systems to pen support software.

State of the Pen Tablet PC Market - Download Request Form – Pen tablet computers are notebooks for people who work while standing or walking around. They are used in a wide range of applications, from aerospace to warehousing.

Evolving to IP telephony - Download Request Form – CIOs everywhere are interested in voice-over-IP solutions, but most have held back because of the lack of practical migration strategies that enable gradual migration to VoIP.

Why the NeoSort World Record is Important for Mainframe Users – On February 7, 2006, Ordinal Technology and Fujitsu set a new world record for the MinuteSort benchmark in the “Daytona,” or commercial program, category using the NeoSort sort program.

Reuse Vs Rewrite – Of major importance to organizations that depend on mission-critical legacy systems is the issue of how to most effectively Web-enable these systems. This study focused on several accepted methodologies for Web-enabling legacy systems.

Liberate your Legacy System Sales Flyer – Your business processes are srategic assets of your company.

High level Testing Health Check – Fujitsu’s high level testing health check is the entry point that can offer the kick-start organisations require on the test process improvement journey.

Testing Maturity Assessment – Testing is a process of planning, preparing, executing and analysing, aimed at establishing correctness, completeness and quality of an information system, and demonstrating the difference between the actual status and the required status.

Testing Maturity Assessment and Implementation – Fujitsu’s test maturity assessment and implementation is the complete action plan that will lead organisations through the test process improvement journey.

Application Value Assessment – Like any investment portfolio, your company’s applications portfolio probably contains winners and losers.

Transmigrating services – Enterprise information systems may start out as state-of-theart, but as they age they become inflexible and expensive to maintain and extend.

Transmigrating services brochure – Enterprise information systems may start out as state-of-theart, but as they age they become inflexible, and expensive to maintain and extend.

Transmigrating ServicesCapability Statement – Two consistent themes exist in many organisations seeking a way forward for their legacy environments.

Batch Application - The Hidden Asset – A major part of the workload on mainframe computers consists of batch processing. A large mainframe often will run several thousand batch jobs every day.

High Volume Replicator – The High Volume Replicator (HVR) is a robust and reliable database replicator.

Liberate your Customer’s Legacy System – FreeSoft has built up a line of conversion technologies, project methodologies and processes to understand and transform a great variety of legacy software into a modern IT environment and a new architecture, while ensuring the lowest risk and cost.

On automated monitoring of SLAs – The growth of distributed systems has made the reporting and management of SLAs very difficult.

On Web Quality of Service: Approaches to measurement of End-To-End Response Time – Tools for the direct measurement of Quality of Service (QoS) as represented by End-To-End Response Time (ETE RT) are gaining acceptance.

Automated Service Level Reporting: Experience of implementation – Describes the experience of implementing an enterprise-wide automated Service Level Reporting system, including an overview of the system itself and of the modular approach that was used in development.

On automated Service Level Reporting – Service Level Reporting is a well-established component of Service Level Management.

End-to-End Response Time and beyond: Direct measurement of Service Levels – End-To-End Response Time (ETE RT) is the preferred metric for the measurement of Service Levels and shows whether a user was prevented from working at full capacity.