Changes in community attitudes and technologyare redefining the Justice Services industry. Police 'forces' are transforming into 'service' agencies that must exploit the latest technology to liaise effectively with the community and to counter increasingly sophisticated and organised criminals. Courts are resorting to technology to reduce time to trial and minimise lengthy adjournments caused by incomplete briefs and court scheduling difficulties. In many jurisdictions, offender management is being outsourced to commercial Justice agencies, and public institutions are facing increasing pressure to be run as commercial entities.
But for many agencies, the combined pressure of increased workloads and sheer volume of data that must be processed precludes undertaking major change programs that are necessary to replace or rejuvenate outdated processes and systems. There's just no breathing space to step back, look at the big picture, and think about how to develop new processes and to apply new technology to work more effectively.
Five critical questions
- How secure are your agency's knowledge management systems. Could people such as judges, witnesses, victims, offenders or informants be at risk?
- Are your key resources deployed effectively or are they tied up with administrative tasks?
- Is your agency ready to contribute to an end-to-end integrated Justice solution across justice agencies, which may also incorporate the private sector?
- Can the community access your agency's services in an efficient and convenient way?
- Do your agency's technology and business change initiatives deliver the expected results, and is Treasury and the community convinced that funds are well invested?
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