Operational intelligence is the ability to use people, tools and data to support an organisation’s tactical and operational workflows. The variations in these workflows are as wide and unique as the range of organisations that exist. However, some examples of these are:
• Law Enforcement – Criminal investigations, particularly at the operational level. Intelligence support to large events, such as CHOGM, G20 or the Commonwealth Games.
• Fraud – Bank, Insurance, Telecommunications are all susceptible to fraud. The fraud investigation itself, as well as the ability to detect fraud is a major function of an operational intelligence system.
• National Security / Defence – Intelligence analysis at any level. The ability to track and monitor people of interest, locations or events and the ability to develop assessments for stakeholders.
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