GoDaaS – Government Desktop as a Service

What is the Hosted Virtual Desktop?

The Hosted Virtual Desktop is Fujitsu's flagship product for GoDaaS; it delivers a virtual desktop with an evergreen, managed SOE, 41 packaged common applications, a self-service portal, patching and deployment; and a remote access facility via a high availability, dual-data centre platform.

Fujitsu's Hosted Virtual Desktop is a solution designed to offer a seamless desktop solution across multiple platforms, accessible from anywhere. Fujitsu uses AppSense Technology to provide end users with a truly personal mobile desktop experience, designed to retain data and application preferences centrally; keeping your workforce productive from any terminal at any location around the clock.

What options are available?

Our Hosted Virtual Desktop (HVD) solution has two options available to suit the requirements of your end users. Our standard HVD is geared towards standard corporate users; while the power HVD is aimed at users who require more computing power for high demand applications and multi-tasking.

Brief overviews of the specs are listed below:

Standard HVD is a dedicated virtual desktop using 1vCPU and 4Gb RAM with a persistent session;

Power HVD is a dedicated virtual desktop using 2vCPU and 8Gb RAM with a persistent session, designed for high-end Users.

What does the service include?

The GoDaaS virtual desktop Service includes:

• Administration consoles for managing traditional desktops
• GoDaaS desktop management platform;
• 41 Common Applications (e.g. Adobe Reader, Java Runtime, Internet Explorer, Microsoft .NET plus many more)
• Standard SOE with quarterly releases;
• Security patch management and deployment;
• Second level service desk to manage incidents and service requests specific to the GoDaaS platform and Services;
• Standard reporting and billing;
• Self-service portal delivering end-User self-provisioning
• Virtual desktop remote access delivering a virtual or shared desktop accessed over the internet via single-factor authentication on a Citrix access gateway

Delivered with the same features and options as a Virtual Desktop, this is a lower cost and performance option that delivers a desktop identical in look and feel to a number of users. This solutions is highly effective for groups of users who consume the same applications and need the same access rights. It is simple and easy to manage, therefore a good option for cost conscious Agencies.

What is a Hosted Shared Desktop?

The Hosted Shared Desktop (HSD) is a solution which aims to provide a standard virtual desktop with a specific set of applications and access rights to users. The HSD aims to provide a common desktop which has limited customisation and does not store data on the device; enabling multiple users to log in and out of the same terminal or PC.

This low cost solution works well for customers who only require a standard desktop image and applications across user groups (or across the entire organisation).

What are the benefits?

• A centrally managed SOE for faster deployment of patches and updates
• A secure, locked down desktop for your organisation
• Faster boot times on start up
• Cheaper hardware costs (or repurposing old PCs)
• Flexible billing model - pay per desktop per month

What does the service include?

The GoDaaS virtual shared desktop service includes:

• Administration consoles for managing traditional desktops
• GoDaaS desktop management platform;
• 41 Common Applications (e.g. Adobe Reader, Java Runtime, Internet Explorer, Microsoft .NET plus manymore)
• Standard SOE with quarterly releases;
• Security patch management and deployment;
• Second level service desk to manage incidents and service requests specific to the GoDaaS platform and Services;
• Standard reporting and billing;
• Self-service portal delivering End User self-provisioning
• Virtual desktop remote access delivering a virtual or shared desktop accessed over the internet via single-factor authentication on a Citrix access gateway

Delivering an evergreen, managed SOE, 41 packaged common applications, a highly available platform and tools to manage your traditional desktop environment including patching and application deployment. This service is delivered with a self-service portal for Agency in-house management, the service also provides options for remote desktop support, remote access and user profile storage for Agencies looking for a fuller support model.

What is Traditional Desktop Management?

Under GoDaaS, Traditional Desktop Management is a service available to Agencies who wish to remain using their existing Desktop/Laptop devices without the need to virtualise. This service provides a standard SOE, Management Platform and Common Applications for use; while allowing an agency to continue to use their existing devices and applications in an offline capacity.

This solution is perfect for Agencies who require users to have local machines or need offline access to data and applications while travelling or working offsite. Equally, this option is a great choice for agencies who would like to move to a virtual platform over time, but would like to maintain their current fleet until they have formulated their virtualisation migration strategy.

Under Traditional Desktop Management, an Agency can still take advantage of the other services available under GoDaaS such as a 2nd level Service Desk, Application Packaging, Hardware break-fix, Onsite Support (available nationally), spare parts/replacement devices and more.

What does this service include?

Provides a platform and tools for managing traditional desktops and includes:

• GoDaaS desktop management platform;
• Common Applications;
• Standard SOE with quarterly releases;
• OS & security patch management deployment;
• Second level service desk to manage incidents and service requests specific to the platform and Services;
• Standard reporting and billing;
• Self-service portal delivering end-User self-provision of applications to traditional desktops with one step approval mechanism;
• Administration consoles for managing traditional desktops for us by Subscribing Party support Personnel

Our comprehensive application packaging service delivers virtual and traditional app packages for deployment to GoDaaS or for an Agency’s own desktop environment.

The package is maintained at no additional charge for up to four minor releases (includes Application Point Releases, Application Patches or Security Patches) AND Agencies can select from the list of pre-packaged applications and re-use at no cost or make minor configuration changes at a reduced fee.

What is Application Packaging?

The Service includes creation of an application package (either MSI or App-V) that is platform acceptance tested, integrated into SCCM and published to the GoDaaS production environment but not the Subscribing Party environment.

The package is maintained at no additional charge for up to four minor releases (includes application point releases, application patches or security patches).

Application packaging provides options of virtual application packaging and traditional application packaging, and these options vary depending on complexity and are priced accordingly.

What does this service include?

Application Packaging includes the following:

• Free use of up to 41 'Common Applications' as described in the Service Catalogue
• Creation of App-V or MSI packages
• Four minor releases per application package at no extra cost (includes application point releases, application patches or security patches)
• Publishing of applications to an Agency's environment
• Free reuse of pre-packaged applications (if no changes are required)

This service seeks to simplify desktop device management for an Agency. With options to purchase or lease the device (either fixed-term or no-term) coupled with options to install, replace and decommission that includes imaging, tagging and secure wipe, this service offers the breadth of device management required by an Agency. In addition, we can extend the service to device lifecycle management and warranty and maintenance services for complete peace of mind.

What does this service offer?

The GoDaaS Hardware service offers a range of different options to Agency's, and aims to provide the full lifecycle management of end user devices.

The Hardware service offers a procurement channel to Agency's who wish to purchase new desktops, Laptops, tablets and other smart devices. This procurement channel is based on a transparent pricing model and works in conjunction with current all of government procurement agreements - such as the Desktop and Laptop panel.

Additionally, the Hardware service also provides Agency's with a host of options for maintaining end user devices such as:

• Spare parts management
• Onsite break-fix support
• Installation and de-installation of devices
• In warranty support services
• Out of warranty support services

Delivering per request or more permanent on-site desktop support, this service completes the end-to-end desktop management service. Whether your users need help with their desktop application use, need a device installed or need assistance with peripheral devices, we can support your Agencies needs.

What support services are available?

Under GoDaaS, you have the flexibility to create a support model to suit your business requirements; from completely self managed by your internal IT team, to comprehensively outsourced to Fujitsu using a range of remote support, onsite support and permanent deskside support engineers.

Through the support options available under GoDaaS, you can help lower the cost of desktop support via an end user self-service portal with automated workflows for logging incidents and service requests. Additionally, there are options to take up deskside support on a per fault/per request basis, as well as remote support options for end user devices.

GoDaaS Support also offers an admin management console if you would like to keep the management of your desktop environment in-house.