Service Pack

When it comes to IT infrastructure support, standard hardware maintenance programs and warranty agreements are often not enough. As well as access to expert assistance to resolve network, server and desktop problems, you also need to ensure that your IT infrastructure remains finely tuned for maximum performance.

Retaining the required resources within your organisation can be a challenge. Support requirements tend to fluctuate throughout the year, and there may be a range of specialist skills that are only intermittently required. Fujitsu offers a cost-effective alternative solution - Service Pack. The right expertise as you need it, when you need it.

Benefits

• Single point of contact
• On-site and telephone support
• Prepaid, ad hoc access to expert technical resources for quick problem resolution
• Ability to provide a fixed cost structure for an agreed number of hours
• Support for server and desktop standard operating environments
• Support for end user systems and network infrastructure components
• Site audit/score card report on operational or applications processes and procedures
• Systems and hardware engineering expertise available whenever you need it
• Response levels tailored to your requirements