Customer Services
Fujitsu's IT maintenance and support services provide 'one-stop shop' support services for multivendor IT infrastructures. Why not transfer the effort and risk of systems support to a single, experienced IT partner? From an expert on the phone to an engineer on site, Fujitsu can design, integrate, maintain and support any or all of your technology assets. Fujitsu can co-ordinate the delivery of a complex range of IT and non-IT-related services, providing a single contact and management point for your entire multivendor infrastructure.
Fujitsu has a reputation for quality, great reference sites and a large and satisfied customer base in Australia and New Zealand. We have invested heavily in a number of strategic systems, people and architectures to ensure that our service and support capability is world class and geographically spread across Australia and New Zealand.
Our wealth of experience in hardware and software systems support, coupled with flexibility, responsiveness and a belief in proactive systems maintenance ensure that your costs are reduced and the availability of your IT infrastructure is increased.
Customer benefits
- Fujitsu's IT maintenance and support services deliver improved user productivity and satisfaction by minimising downtime
- Our proactive and responsive support service is underpinned by comprehensive service level agreements (SLAs), and we will commit to continuous service improvement over the duration of the contract
- Costs are reduced, clearly understandable and predictable
- You transfer the risk and effort of IT support to a skilled and experienced partner
- You avoid the perennial difficulties of technical staff recruitment and retention - Fujitsu's investment in training, accreditation, reference laboratories and supplier support agreements means that our support staff are able to resolve issues and circumvent problems in the shortest possible time. This guarantees maximum system availability and minimum disruption to business
Contact Information
For service enquires relating to Fujitsu products please email the Customer Contact Centre or call 1 800 808 986.
