Fujitsu industrialises IT with launch of TRIOLE

Fujitsu Australia and New Zealand recently launched TRIOLE, our new approach to designing, developing, deploying and managing IT services and solutions. TRIOLE originates from a Japanese-inspired management approach to continuous improvement which enables up to 30% greater efficiency, continuity and agility from IT services and solutions. It combines disciplined, repeatable development processes with reliable, reusable templates – across the whole IT services spectrum.

Commenting on the need for industrialisation in IT, Rod Vawdrey, CEO, Fujitsu Australia and New Zealand said, “While a significant number of CEOs see IT as a major enabler for business growth and change, there are almost as many who see it as a major inhibitor. Organisations want IT to do three things: to be reliable and ensure continuity of service; to be flexible enough to change and grow with the business; and finally to operate efficiently, preferably at a reduced cost. While this is what is expected of IT, it is rarely delivered. The IT industry has been vilified for over-promising and under delivering. Our behaviour is symptomatic of an immature industry and it needs to change. If IT services and solutions are ever to meet customer’s expectations we need to industrialise.”

TRIOLE is our approach to industrialising IT services and solutions. Based on the learnings of the manufacturing industry, and in particular the automotive industry, TRIOLE promotes standardisation, reuse, mass customisation and continuous improvement to the design, development, deployment and management of IT services and solutions.

TRIOLE takes on the industrial and engineering design principles we have learned as a Japanese technology manufacturer, such as lean manufacturing and ‘zero defects’, and applies these to IT services and solutions.

“People in the IT industry often say, every business is different and therefore every business requires different IT. This is not strictly true,” said Rod Vawdrey. “In fact around 80% of an organisation’s IT infrastructure will be the same, whatever their business. By standardising that 80% and removing duplication, organisations can expect more robust IT which requires less support and which, over time, will cost less. By industrialising IT services and solutions, organisations can redirect IT investment to areas of the business where they can build greater differentiation – such as enhancing their customers’ experience.”

In Australia and New Zealand, Fujitsu is making a significant investment to modify TRIOLE templates (developed by Fujitsu globally) for use in this region. Each template represents, on average, an investment of US$1 million and 45 man-months of investment. These TRIOLE templates will be underpinned by the TRIOLE Service Management Framework which integrates common architecture based on ITIL standards.

The first solution based on the TRIOLE templates, which will be available in Australia and New Zealand, is the Business Application Platform. The Business Application Platform will enable Fujitsu’s customers to deploy, refresh or re-platform applications using Microsoft’s .Net framework.

In 2007 we will also be opening a TRIOLE Integration Centre to support the roll-out and modification of further TRIOLE templates for use in this region. Other solutions to be rolled out over the course of the next 12 months include the Business Application Platform (for J2EE), the Digital Workplace (both front and back office), the Dynamic Data Platform and Workplace Collaboration.

Commenting at the time of the launch, Dr Kyung-soo Ahn, Corporate Senior Vice President and Head of Asia Pacific Operations, Fujitsu Limited said, “Fujitsu is embedding lean thinking across our business – globally – and hope to help our clients think lean too. We have a clear roadmap for the future which means customers in Australia and New Zealand can look forward to even faster, lower cost, and more reliable IT services and solutions.”