From the CEO
What do your customers want?

A lot of our customers talk to me about transformation and innovation. Transformation has had a lot of bad press. It’s been a boardroom buzzword. Another way of saying ‘big new IT system’. It might cut costs, but it doesn’t address the real issues of how to make the organisation function better from the back office to frontline services that are delivered. Or most importantly how to engage people on the team to deliver for your customers.

The way Fujitsu approaches transformation is different and although the company is best known for IT Services, where it starts is a long way from technology. What are you trying to achieve? What are the issues and opportunities? As a global business, Fujitsu can share international and local experience, share perspectives, understand the challenge and combine skills and competencies in both management and IT to deliver the classic definition of transformation as ‘accelerated managed change’. The exciting thing about it is that it can address a huge range of different issues, cultures and rates of change with equal facility.

Martin North, Managaing Consulting Director, Fujitsu Australia and New Zealand, shares his views on customer segmentation and how to do it properly, in particular for the Financial Services industry.

We are excited to announce Fujitsu’s commitment to continual innovation leads to the local launch of a new addition to our high-end series PRIMEQUEST server line, built to meet the highest demands for reliability and availability in data centre operations.

We’ve also included an article from Fujitsu Services in the UK about an exciting project with Reuters, when they recently relocated 2700 staff from 7 locatons to a brand new headquarters in Canary Wharf in London.

Finally, we’ve got an article about the work we’ve done at Hanson Construction Materials in Australia, which won us an innovation award at the recent SAP Customer-Partner Awards for Excellence.

We believe there is a great opportunity to leverage the work we have done with customers overseas for the benefit of our customers in Australia and New Zealand. I hope you enjoy this month’s interaction and look forward to bringing more global stroies in the future.