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Case Study: ANDERSEN SERVICE Co., Ltd

ANDERSEN SERVICE Co., Ltd. - SPARC Enterprise Case Study -

ANDERSEN SERVICE Co., Ltd.
- SPARC Enterprise Case Study -


“In large scale baking, Next-Generation Total Supply Chain Management (SCM) is a strategic IT system for further business development. Renewal of the ordering system would also be a crucial implementation,” says Toshiaki Horio, Manager of the System Support Department.

Download for printing (854 KB) (845KB) / May 11, 2011



System outline
Industry Food Production and Services
Hardware UNIX servers SPARC Enterprise M3000 and T5120
Industry standard servers PRIMERGY RX100, RX300
Disk Storage Systems ETERNUS2000
Software Interstage
Oracle Database 11g Enterprise Edition
Systemwalker
PRIMECLUSTER

“As a long-time user of UNIX servers, I see sophistication in the combination of SPARC Enterprise hardware, Operating System, multi-core processors and virtualization. We can depend on SPARC Enterprise because many customers are using it worldwide. No doubt, SPARC Enterprise M3000 can provide high performance at lower cost.”

Andersen Group has been producing and selling quality breads in Japan based on their European bread-making ideals since 1948. Andersen Service, at the core of the group’s businesses, is in the process of establishing a group-wide open system: Next-Generation Total SCM (Supply Chain Management). Due to the volume of orders handled by Andersen Service, they decided to upgrade their ordering system. In consolidating servers and adding new services, a group-wide platform was required. The right platform for the Andersen Group was SPARC Enterprise, which would support further business expansion by tightly inter-working with other systems.

Problems and Resolutions
1 Ordering system performance improvement required for its pivotal role in the Next-Generation Total SCM arrow Application server performance improved 2.3 times. Database server performance improved 3.5 times. In addition, batch-processing times also improved with future performance upgrades possible with the renewed system.
2 Higher reliability of ordering system as a key element of the new SCM. arrow Clustered SPARC Enterprise M3000 servers improved both hardware and OS reliability.
3 More efficient system management and a lowering of TCO arrow Reduction in server numbers from 3 to 2 plus mainframe migration including inventory management reduced overall TCO.

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Installation background

Next-Generation Total SCM for improved traceability and real-time decision making

Mr.Toshiaki HorioThe scent of fresh-baked bread makes anyone feel happy. Andersen Group, with its name based on the Danish fairy tale writer Hans Christian Andersen, proposes such delight with their traditional European breads on the dining table. It has around 450 shops in Japan, including directly managed shops under the Andersen name, as well as franchised chain shops. It also provides fresh bread products to supermarkets, convenience stores, restaurants, and coffee shops. As a first in Japan, Andersen provided that quintessential bread from Denmark – the Danish pastry. It has expanded into many unique services and products including self-service sales, high-quality frozen dough for fresh baked bread, and easy-to-chew bread for the elder.

Andersen Service supports the group’s businesses by providing personnel management, finance, general affairs, auditing services and systems development. Implementation of the group-wide system is the important theme for total system optimization. To allow orchestrating of the systems in the group, an open system must be the conductor. Toshiaki Horio, Manager of the System Support Department, says, “Until now, each group company has been optimizing its systems separately. However, for TCO reduction and efficient administration on a group-wide scale, these systems must all inter-work harmoniously. So, we are now tackling the Next-Generation Total SCM where applications for ordering, procurement, manufacturing, and inventory control, and shipment all work together.”

Enforcing traceability is one crucial objective in developing the Next-Generation Total SCM. Mr. Horio says, “It is very difficult to maintain bread quality at a constant level. To complete the bread making, breads undergo many processes with changing environmental conditions and bread forms – raw materials, bread dough, fermented bread, and baked bread. We then have to ship the breads to the shops. So, we aim at consistent quality control of materials and environmental conditions including temperatures.”

The new system should improve management quality. Swifter and more exact business decisions will be possible; with more effective use of the information in the system. With the ordering system at the core of the Next-Generation Total SCM, more efficient system management is also a target.


Installation Process

Ordering system pivotal to Next-Generation Total SCM

The former ordering system, known as Andersen Group Ordering System (AOS), used Fujitsu PRIMEPOWER UNIX servers. The customer knew well that Fujitsu UNIX servers matched their businesses. Mr. Horio talks about the detail, “We value Fujitsu UNIX servers because of our rich experience in mission critical business, high performance scalability with multi core processors, and script performance higher than other servers based on Windows. Through our experience of using Fujitsu products including Fujitsu mainframes, we also see Fujitsu as a dependable vender.”

The ordering system is related to many business areas. So, as Andersen’s business grows, loads on the system continue to increase. For Takagi Bakery, which supplies retail stores with breads, emulating the finest traditions and authentic tastes of European baking, Andersen’s ordering system is a fundamental part of their business. This includes raw materials provision, direct management, and bread production and delivery to franchise chain shops and volume chain stores.

But, to ensure business growth, the system servers would need sufficient performance scalability. Mr. Horio says, “In the former system, data expansion tended to reduce system maintenance time because data backup took so long. At certain times, system maintenance was limited to just one hour. We decided to restructure the ordering system for higher performance. But, there was another aim in the restructuring – cost reduction particularly by the consolidation of applications on the previous mainframe, with new applications.”

Key Installation Point

SPARC Enterprise valued for its maturity

Mr. Horio says, “From my long experience with UNIX servers, I consider the latest [SPARC Enterprise] model with the sophistication of multi-core processors and virtualization to be dependable because we know many companies worldwide are using it. In addition, SPARC Enterprise M3000 can provide high performance with low cost.” From 2009 August, Andersen Service has been migrating applications on the PRIMEPOWER and mainframe to SPARC Enterprise. After completion of that migration in February 2010, the new ordering system (including database and application servers) uses SPARC Enterprise M3000 and ETERNUS2000 storage systems. By the ability to consolidating three servers to two, and migrating the inventory control and data warehouse applications formerly running on the mainframe, the new system slashed costs.

System Configuration

Results of System Installation

Server consolidation with a large performance upgrade

Performance improvement was excellent – 2.3 times the application performance of the former server and 3.5 time the database server performance. Mr. Horio talks about reduced backup time, “Data backup time reduced to around one hour and forty minutes from over three hours. By slashing backup time and improving operations, the system maintenance window was widened to around five hours.”

The ordering system accumulates orders from Electric Data Interchange (EDI) and Web-based ordering terminals. The system is then required to handle multiple transactions from volume sales stores swiftly.

Mr. Horio talks about the new system with satisfied smile. “The new system keeps response times constant even when handling multiple transactions. The new system will also be able to handle application workloads which will be added in the future.”

The server consolidation helped reduce costs related to server administration, space savings, and power consumption savings. Plus, use of Oracle Solaris Containers helps Andersen Service to swiftly complete application development.

Mr. Horio talks about Andersen Group’s development plans, “The core of the next development is the ordering system inter-working with other systems harmoniously. If we can instantaneously grasp business conditions from the business data including inventory data and compare them with the previous year, we can quickly make the right decisions. Product planning is another area for such real-time data use. System outsourcing and disaster recovery are also under consideration. Fujitsu’s datacenters would be used for these purposes.”

“Bringing joy of life through bread to every customer.” With this in mind, the Andersen Group continues to produce quality breads. Fujitsu will also continue to support Andersen’s businesses through delivery of business platforms to Andersen Service.

ANDERSEN SERVICE Co., Ltd.

Head Office 2-19, Tsurumi-cho, Naka-ku, Hiroshima
Number of Employees 93 (as of 2010 May)
Industries (Andersen Service) All aspects of Andersen Group's business planning, from administration, human resources, financial affairs and quality control, to system development, risk-management and business standards compliance.
Industries (Andersen Group) Andersen stores (direct management shops), Mermaid Bakery Partners(franchise chain), Takaki Bakery(bread production and wholesale), Takakai Food Service Partners (bread and frozen dough sales for buseiness use), ANDERSEN Institute of Bread and Life (Andersen group’s strategy planning), Andersen Service
URL http://www.andersen-group.jp/english/

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