Helpdesk Services

 Overview |  Operating Hours |  Our Engineers  |  Benefits |

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Our Engineers

Our comprehensive range of services and support reflects our dedication to customer satisfaction.

Focused on delivering a quality service few can emulate, our pool of creative and highly competent engineering experts are regularly trained and Microsoft certified.

Our engineers are experienced in their own fields, providing customers the highest standards in professional service and expertise.

All of our engineers are proficient in the following skills set :

• Providing support for end users in Windows environment, Microsoft Office and various software applications.
• Providing technical support and consultation on the operation of Point of Sales system and back-end management system for retail sectors.
• Performing troubleshooting and remote diagnosis using various software applications.
• Performing Call Management tasks including logging, monitoring and escalation of calls.
• Performing feedback surveys to respective customers to maintain good customer relationship management.