Helpdesk Services

 Overview  |  Operating Hours |  Our Engineers |  Benefits |

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Fujitsu Helpdesk is skilled with multi-lingual engineers providing dedicated first line support for end users or system users. Service capabilities include :

• National toll-free number.
• Call reception, logging and data capture.
• First level end user support - Q & A.
• Escalation of second level support and on site service providers.
• Call statistics analysis and reporting.
• Service Level Agreement (SLA) management.
• Availability as per SLA.
• Regular call review.
• Complete Call Management Ownership.

Other services options may include virus handling, integration to your asset register database and link for the provision of the entire Fujitsu Desktop Services portfolio. Fujitsu has the technology and experience to help your company set up helpdesk facilities in your premises. From technical guidance to training of your call operators Fujitsu will be delighted to discuss any helpdesk project that you want to undertake. TradeX-net is an Electronic Commerce (EC)/EDI Internet-based platform for storing trade data. Housed in the Fujitsu Internet Data Center, it is built with maximum security and powered by disaster-proof control technologies. ProcureMART is one of the various services hosted on TradeX-net and is targeted at the manufacturing industry.