Maintenance Service, a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. Fujitsu will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.
- Maintenance Service covers :
- Problem logging
Recording and monitoring of the request will be made through a single point of contact for all covered equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system, application or networking software).
- Problem diagnosis
Establishing the probable cause of trouble.
- Problem resolution
Fujitsu will first endeavor to provide with an error workaround method then dispatch an engineer on customer premises for problem resolution. Repair work may be carried on-site, or parts may simply be exchanged for equivalent elements providing the same functionality, awaiting actual repair being carried out in Fujitsu premises.
- Hardware warranty
Either providing hardware warranty services on behalf of the vendor or invoking the provision of hardware warranty service in the name of the customer.
Common maintenance service options include preventive maintenance, site-based engineers, remote diagnosis or supply and warehousing of spare-parts and loan equipment.