Maintenance Services
Maintenance Service, a single point of contact in a complex multi-vendor environment. Break-fix maintenance or preventative maintenance ensures that one contact point will direct your request to a swift resolution within agreed service levels. Fujitsu will meet all provision of service required by the sensibility of your systems, on-site based engineers and parts or immediate swap of equipment for ensured continuity in critical operations.
- Maintenance Service covers :
- Problem logging
Recording and monitoring of the request will be made through a single point of contact for all covered equipment (agreed PC desktop systems, portable, PC LAN servers, PC peripherals, operating system, application or networking software). - Problem diagnosis
Establishing the probable cause of trouble. - Problem resolution
Fujitsu will first endeavor to provide with an error workaround method then dispatch an engineer on customer premises for problem resolution. Repair work may be carried on-site, or parts may simply be exchanged for equivalent elements providing the same functionality, awaiting actual repair being carried out in Fujitsu premises. - Hardware warranty
Either providing hardware warranty services on behalf of the vendor or invoking the provision of hardware warranty service in the name of the customer.
- Problem logging
Common maintenance service options include preventive maintenance, site-based engineers, remote diagnosis or supply and warehousing of spare-parts and loan equipment.
