Helpdesk Services

Fujitsu Helpdesk is skilled with multi-lingual engineers providing dedicated first line support for end users or system users. Service capabilities include :

• National toll-free number.
• Call reception, logging and data capture.
• First level end user support - Q & A.
• Escalation of second level support and on site service providers.
• Call statistics analysis and reporting.
• Service Level Agreement (SLA) management.
• Availability as per SLA.
• Regular call review.
• Complete Call Management Ownership.

Other services options may include virus handling, integration to your asset register database and link for the provision of the entire Fujitsu Desktop Services portfolio. Fujitsu has the technology and experience to help your company set up helpdesk facilities in your premises. From technical guidance to training of your call operators Fujitsu will be delighted to discuss any helpdesk project that you want to undertake. TradeX-net is an Electronic Commerce (EC)/EDI Internet-based platform for storing trade data. Housed in the Fujitsu Internet Data Center, it is built with maximum security and powered by disaster-proof control technologies. ProcureMART is one of the various services hosted on TradeX-net and is targeted at the manufacturing industry.

Operating Hours

Fujitsu Helpdesk is dedicated to serve your IT needs and requirements at all times.

Our mission is to provide the Customers with a centralized point of contact for all supported products and services. AEMC is committed to quality service through teamwork and a proactive approach to problem identification and solution

Our Helpdesk Team is available to our customers 24 hours a day, 7 days a week to help troubleshoot or answer any queries, which you may have.

Business hours: 24 hours (Monday - Sunday, including Public Holidays)

Our Engineers

Our comprehensive range of services and support reflects our dedication to customer satisfaction.

Focused on delivering a quality service few can emulate, our pool of creative and highly competent engineering experts are regularly trained and Microsoft certified.

Our engineers are experienced in their own fields, providing customers the highest standards in professional service and expertise.

All of our engineers are proficient in the following skills set :

• Providing support for end users in Windows environment, Microsoft Office and various software applications.
• Providing technical support and consultation on the operation of Point of Sales system and back-end management system for retail sectors.
• Performing troubleshooting and remote diagnosis using various software applications.
• Performing Call Management tasks including logging, monitoring and escalation of calls.
• Performing feedback surveys to respective customers to maintain good customer relationship management.

Benefits

• Single interface across all IT service activities.
• Ability to match customer's business strategies.
• PROACTIVE approach, not reactive.
• Flexibility and responsive to changing business needs and environment.
• Minimize business disruption and maintain high customer satisfaction level.
• Lower total cost of ownership.
• Enable staff to focus on core business activities.
• Enhance staff productivity and efficiency in daily activities.
• Allow end users to fully exploit and keep up with desktop technology.
• Overall visibility of support and customer gains total control of that IT environment.