Cyber Threat Intelligence Services ensures the integrity of ICT at Scottish Water

The customer

Scottish Water provides drinking water to 2.45 million households and 154,000 business customers in Scotland. Every day it supplies 1.3 billion litres of drinking water and takes away 840 million litres of waste water from customers’ properties and treats it before returning it to the environment. It is a publicly owned company, answerable to the Scottish Parliament and the people of Scotland, and employs over 3,600 people.

The challenge

When Scottish Water users accidentally introduced a new virus to its network, the company needed to act fast to minimise the damage and quickly remove the new strain of crypto-malware.

The solution

Scottish Water activated the Fujitsu Cyber Threat Intelligence service, which immediately identified the source of the unknown malware variant, cleaned infected devices and worked with Symantec to create a signature that would block it.

The benefit

• Enhances information security defences through continuous monitoring and proactive response, protecting infrastructure and services
• Minimises the network exposure to threats
• Ensures the malware could not cause further damage to the network
• Enables the quick creation of a script that would block the virus in the future
• All infected devices were cleaned and returned to the users
• Provides context to the business in terms of the threat and subsequent damage