Helpdesk Engineer

Responsibilities:

1. Act as single point of contact to provide professional Helpdesk support to contractual customers and system administrators
2. Provide solutions and fixes via telesupport, fax, e-mail, etc
3. Perform on-line assistance with hi-tech remote facilities
4. Perform Call Management and reporting functions.

Prerequisites:

1. Graduate with 1 – 3 years of system engineering experience.
2. Must demonstrate a progressive understanding and technical ability to support desktops, workstations, servers, notebooks, operating systems and commonly used applications.
3. Novell / Microsoft certification is most desirable.
4. Experience in using diagnostic software tools and facilities.
5. Excellent communication and customer service skills.
6. Able to work on shifts.