Asia Enterprise Management Center (AEMC)

Fujitsu in the ASIAN region established Asia Enterprise Management Center (AEMC) in Kuala Lumpur, Malaysia.

With leading edge network technology in Helpdesk Management and network infrastructure, AEMC offers a comprehensive line-up of integrated Technical Helpdesk services with Remote Management (desktop, Local Area Network-LAN and Wide Area Network-WAN), Asset Management and Vendor Management.

AEMC is staffed by multi-lingual and technically proficient Helpdesk Engineers to serve customers in the Asian region and has 24 hours X 7 days' facility.

The language proficiencies include English, Bahasa, Cantonese, Mandarin, and Tamil are available according to customer requirements.

Customers of Japanese technology giant, Fujitsu, can now access its global infrastructure service from anywhere around the world, with Malaysia playing a pivotal role after being picked as its regional support hub.

The global service, called InfraCare, will support end users in over 100 countries and give Fujitsu customers a single point of contact on all matters relating to infrastructure support.

InfraCare brings together under one umbrella all elements of the outsourcing process from planning and consultation, to systems integration, data center and client/server operational services, and network management.

A local outsourcing component of InfraCare, called Asia Enterprise Management Center, or AEMC, is located in Kuala Lumpur and is manned round-the-clock by multi-lingual and technically proficient helpdesk engineers.

AEMC has the ability to provide a single contact point across all IT service activities and most importantly flexible and responsive enough to build support solutions for customers' changing business needs and environments.