Fujitsu Services

Outsourcing a company’s IT desktop services to Fujitsu can save mid-size businesses up to 20% (*1)

Fujitsu launches Desktop Managed Services for mid-sized businesses in Luxembourg

Brussels, 28 November 2007 — Fujitsu Services, one of Europe’s leading IT services companies, launches a packaged Desktop Managed Service (DMS) in Luxermbourg, complimented by a series of in-depth workshops for board directors to enable them to explore the benefits of DMS in a no-risk environment. This move marks a major investment for Fujitsu across Europe and provides Luxembourg businesses with the option of placing their IT in the hands of a secure and reliable multi-national company at an affordable price.

To allow businesses to explore this service and better understand their IT needs and requirements Fujitsu has developed four consultative workshops:

• Business and Service Requirements
• Environmental Service Study
• Current costs and IT investment plan
• Potential solutions

There is no cost to companies that wish to attend workshops.

The Benefits of Fujitsu’s Desktop Managed Service

Cost reduction, predictability and reliability
DMS can turn desktop service provision into a commoditised and consistent service that provides companies with greater reliability against predictable and lower costs. This workshop series has already been operating in Finland for 12 years and customers who progress from workshops to implementing contracts experience a 20% reduction* in their IT costs, enabling them to invest in business critical operations. The service runs on a fixed cost per user per month, providing management teams with consistent costs and easier management of IT budgets.

Quality – superior service at an affordable price
Service agents and engineers are part of a leading global IT company and as such they have access to the latest technology and training at no additional overhead cost to a business.

Productivity
DMS uses pre-tested standard tools and processes to optimise the user’s environment, for instance, Fujitsu’s service desk eliminates problems at the source using front-line staff to pool data to create a knowledge base from which they can discover the root cause of issues to reduce waste.

Flexibility and Scalability
Fujitsu’s DMS will grow with a customer’s business removing the headache of hiring staff and purchasing new IT equipment. Current IT employees can be easily transferred to Fujitsu in line with government and EU legislation.

The Eight Elements of a Desktop Managed Service

Fujitsu’s Desktop Managed Service is made up of eight services included in the Fujitsu DMS stack (listed below):

• Procurement
• Asset Management
• Desktop Client Management
• Desktop Applications Management
• Business Infrastructure Management
• Service Desk
• Security
• Service Management

The eight key service elements enable the full lifecycle management of the employee computer environment and standard applications environment for any business

More information : http://www.fujitsu.com/lu/desktop

(*1) In European trials of Fujitsu’s DMS service over 12 years in Finland, the average annual cost savings to a small to medium sized business’ IT Desktop budget is 20%

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About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of €3.33 billion (£2.29 billion); employs almost 18,000 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from business and technology consulting through integration and deployment.

Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$40.6 billion (€33.4 billion) leader in the provision of IT systems and services for the global marketplace.
For more information, please see: www.fujitsu.com/lu

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